Community Health Advocate - Banteay Srei

Essential Job Functions

• Conduct and document health education and outreach activities on various health topics (e.g., access to health care/health insurance, perinatal, AIDS, smoking cessation, etc.) in a linguistically and culturally appropriate manner with small-large groups and individuals.
• Conduct perinatal workshops and participate in planning, implementing, and monitoring changes to improve the quality of perinatal services, particularly for our smaller communities. Includes but not limited to participating in meetings and training.
• Conduct community needs assessments and evaluation activities through various formats (e.g., focus groups, community surveys, patient surveys, key informant interviews) and participate in planning effective programs and services for AHS patients and Asian immigrant communities.
• Develop and maintain contacts and working relations with staff at other organizations serving the Asian immigrant community.
• Represent AHS in various community forums and meetings. (This should be a separate line)
• Coordinate and participate in health education materials development: a) Develop or adapt educational materials for cultural appropriateness in a variety of formats (written, video, displays/posters, PowerPoint presentations, etc.), b) Translate, c) Design, d) Duplicate, e) Review materials for readability, translation quality, and cultural appropriateness, and f) coordinate or participate in Clinic-Health Ed Materials Committee meetings.
• Patient Leadership Council: a) Identify and recruit potential patients for PLC involvement, b) Plan, attend and facilitate PLC meetings, c) Assist PLC members in identifying and carrying out their plans, d) Develop and train PLC members in advocacy/leadership skill, e) Identify issue/problem in the community to achieve AHS goals. e) Write a summary monthly PLC meeting report.
• Coordinate the collection of data, summarize, and write evaluation reports for funding requirements.
Waiting Area Duties
• Create a welcoming environment in the waiting area that addresses patients’ needs by greeting, scanning for difficulties such as long waits or delays, answering questions, assisting, and directing patients to appropriate services and staff in the organization.
• Conduct outreach/education activities and patient surveys in the waiting room.
Interpreting Translation Duties
• Back-up to provide phone, on-site, and message-relay interpreting services for all healthcare-related interactions between patients and any AHS staff (e.g., front desk interactions, triage, clinicians, billing, perinatal, behavioral health, nutrition, dental, AMSHO, etc.)
• Provide interpreting services during educational workshops and activities, special events, meetings, hearings, media events, and other organizational activities.
• Observe current codes of ethics and standards of practice for health care interpreting (e.g., interprets all speakers’ messages accurately and completely; transparently carries out various interpreter interventions, such as cultural brokering, to facilitate clear communication between speakers; etc.)
• Sight-translate written materials between English and language of service.
• Interpret over the phone, on occasion, for other health care organizations and providers.
• Translate written clinic, health education, and organizational materials, acting as primary translator, word-processor, editor, proofreader, and/or back-translator as assigned.
• Participate in developing and implementing tool