Principal Site Reliability Engineer (SASE)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Job Description

Your Career

The Global Customer Operation Team is responsible for building products that protect data, workloads, and infrastructure for some of the largest enterprise customers in the world. We help our customers in their journey to the public cloud by ensuring they have the best in class protection. The public cloud market has been growing at a very rapid rate for the last few years. As more and more enterprises leverage public cloud, there is an insatiable demand for securing workloads in public cloud. With the recent acquisition of two leading companies in this space - RedLock and Evident.io, Palo Alto Networks is the market leader in this space.

We are seeking development heavy Site Reliability Engineers to design, build, maintain, and scale production services and server farms within our FedRAMP SASE product portfolio in. We want passionate engineers who bring new ideas in all facets of DevOps. We are looking for leaders who take ownership of their areas of focus and who are driven to solve problems at every level. Collaboration and partnership are at the foundation of our culture and we need engineers who can communicate at a high level and work as a team towards achieving a common goal.

Your Impact

• Build Terraform code and terragrunt terragrunt

• Build automation work follow using python or go code 

• Build BGP and networking monitoring/ remediation tools

• Engage with customers on escalations to provide remediation

• Software Architecture and Scalability

  • Design and enhance software architecture to improve scalability in networking like BGP, OSPF, service reliability, capacity, and performance

  • Collaborate with development teams to ensure applications align with infrastructure requirements, focusing on scalability and reliability

• Automation and Infrastructure Provisioning

  • Write automation code for provisioning and operating infrastructure at a massive scale

  • Work with Dev/QA teams to build pipelines and automation for delivering and deploying applications to production

• On-call Support and Incident Resolution

  • Participate in occasional on-call rotations to support the infrastructure

  • Investigate incidents, formulate hypotheses, and identify root causes to solve issues promptly

  • Write postmortem reviews and provide remediation recommendations

• Cross-Functional Collaboration

  • Provide technical assistance to Systems Administrators (SA), Systems Engineers (SE), Customer Support (CS), and Professional Services (PS) teams regarding the product

  • Identify missing product features and communicate them to the Product Management (PM) teams

• Customer Interaction and Collaboration

  • Work with external parties and clients, participating in Proof of Concept (POC) and Proof of Value (POV) activities with SEs and SASE architects for customers

  • Conduct customer training sessions and technical webinars

  • Identify gaps and collaborate with PMs to make features accessible to customers

• Continuous Improvement

  • Collaborate with PMs to characterize new features and establish a vision for the product's evolution

  • Actively seek ways to enhance the infrastructu