Customer Support Advisor

<p>Job ID:38462<br/> Location:Antwerp : Jan Van Gentstraat 7  <br/> Position Category:Customer Service<br/> Position Type:Employee Fixed Term</p> <p>Who are LRQA?</p> <p>LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.</p> <p>While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.</p> <p>LRQA currently operates across 50 countries, has more than 2,500 colleagues, generates £315m in revenue, and supports more than 60,000 clients across a diverse range of sectors and markets.</p> <p>Role Purpose:<br/> Proactively manage specified accounts and generate new business through the promotion of LRQA’s products and services. Build key customer relationships, identify business opportunities, negotiate and close business deals within defined geographical locations, sector, service and to act as a role model/ambassador for both the LRQA values and leadership behaviours.</p> <p> </p> <p>Key Responsibilities:</p> <ul> <li>Lead, motivate and develop new capacities and capabilities through cooperation with colleagues, partnership, performance management, talent/succession planning, training and development to effectively build and sustain a high-performance culture.</li> <li>Work with the local Service Delivery and Service Delivery Support teams to ensure delivery of secured work achieves desired client experience levels and retention. Develop and deliver the strategy and achieve the objectives; to grow market share of Inspection services, in line with agreed business plans, strategies and budgets .</li> <li>Develop, analyse and report on market intelligence and undertake horizon scanning to develop a thorough understanding of the business environment (Customer's strategy, competitors, product performance, geopolitical environment etc). Provide recommendations to internal teams to enhance business performance. Invite feedback and build plans based on feedback to improve LRQA performance to meet area business plans.</li> <li>Follow up leads received from technical delivery/Service Delivery Support teams and work with clients and relevant internal stakeholders to define scope of works, prepare bids and see them through to execution.</li> <li>Ensure that the local CRM/Sales teams develop and execute account strategies and action plans in country/area, to meet or exceed Inspection’s business objectives (income, margin and market share) in line with agreed business plans/strategies and budgets.</li> <li>Prepare, maintain and monitor account plans for major clients to maximise retention and renewals with support from internal teams such as marketing and service delivery. Lead corporate and area level pitches and retendering for large global / area accounts. Using market analysis, identify new business opportunities and ensure that all new services which are brought to the market are technically and commercially sound.</li> <li>Provide senior level input into and help to develop local strategies, marketing, business development and account management plans, providing recommendations and feedback to enhance business performance as trusted advisor.</li> </ul> <p> </p> <p>  The successful candidate should be able to demonstrate the following:</p> <ul> <li>Experience in commercial environment such as Sales, CRM and preferably in an Inspection or B-to-B environment.</li> <li>Significant experience in leading Sales in a virtual/international context.</li> <li>Strong commercial awareness - in particular, analysis and interpretation of financial and non-financial information</li> <li>Strategic thinking abilities with analytical skills. </li> <li>Fluent in Dutch (Mandatory) and good knowledge of English;</li> <li>Able to quickly and effectively assimilate market intelligence or detailed and complex information to support business decisions.</li> </ul> <p> </p> <p> </p> <p><br/>  </p> <p> </p> <p> </p> <p>Diversity and Inclusion at LRQA:</p> <p>We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.</p> <p>Together our employees make our communities better and we want you to be part of our diverse team!</p> <p>LRQA is a leading global assurance provider.  The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (