Private Data Services – Client Success – Global Head of Account Management

About this role

Role:  Private Data Services – Client Success – Global Head of Account Management 

Location:  Atlanta Preferred; New York or London Secondary 

Corporate Title: (Experienced) Director 

Team Overview:  The Account Management team within Private Data Services is responsible for the client service and day-to-day management of clients leveraging our Managed Data Service, eFront Insight, eFront FAIR, and eFront Fund Services.  The Managed Data Service collects, transforms, validates, and delivers industry standard investment monitoring capabilities for investors across Private Equity, Private Credit, Infrastructure, and Real Estate.  The team also services clients where eFront acts as a Fund Administrator for their portfolios, as well as providing Fee Verification services for Private Markets investors. 

Role Overview:  We are seeking a dynamic individual to lead the Account Management globally.  With 200+ clients and rapidly growing, this leader will bring together our teams in the Americas, EMEA, and APAC under one consistent process, ensuring strategic alignment, operational excellence, and exceptional client service.   

Key Responsibilities 

​Strategic Leadership 

• Bring scale and consistency to the management strategy, implementing standard client interaction, materials, KPIs, stakeholder management, and workload optimisation across the team. 

• Define and execute the global strategy for Account Management across APAC, EMEA, and the Americas, encompassing our standard services across Quarterly Fund Services, Investor Account Services, Fund Administration and Fee Verification.  

• Align regional goals with broader business objectives and ensure consistent service standards globally. 

• Partner with senior stakeholders across Aladdin, eFront, and broader BlackRock to deliver as one team. 

Team Oversight 

• Lead and mentor regional team members, fostering collaboration and knowledge sharing. 

• Establish KPIs and performance metrics to monitor team effectiveness and client satisfaction. 

• Drive talent development, succession planning, and career growth across the team. 

Client Engagement 

• Ensure regular cadence of client interaction and work closely with Senior Relationship Managers for key global clients, ensuring strategic alignment and long-term partnership success. 

• Drive client education and adoption of key advancements in the products. 

• Oversee quarterly data campaigns, identifying trends across Timeliness, Completeness, and Accuracy of our services. 

• Escalate and resolve service delivery issues, ensuring proactive communication and client retention. 

Operational Excellence 

• Be a key escalation point for quarterly data collection campaigns and integration efforts with eFront and Aladdin products. 

• Champion continuous improvement initiatives, including automation, process optimis