Senior Associate, National Implementation Manager

 

Location Designation: Fully Remote 

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

 

As a National Implementation Manager within our Group Benefit Solutions (GBS) division, you will play a key role in delivering seamless onboarding experiences for large‑scale clients (5,000+ lives). You’ll help manage the implementation process across product lines and collaborate with internal and external stakeholders to ensure successful delivery of client commitments. This role is ideal for someone who thrives in client‑facing environments, enjoys cross‑functional collaboration, and excels at driving execution through precision, communication, and service excellence. 

 

What You’ll Do: 

Support End‑to‑End Implementations   

•   Help coordinate the implementation process for newly sold or renewing clients, ensuring all deliverables are met on time and to a high standard. 

Manage Project Plans and Timelines   

•   Assist in developing and maintaining implementation calendars, facilitating meetings, and communicating deadlines to clients, brokers, and internal teams. 

Coordinate Across Teams   

•   Serve as a liaison between Sales, Client Management, Legal, Underwriting, and Operational teams to align goals, documentation, and service delivery. 

Ensure Documentation and Compliance   

•   Review enrollment and policy materials for accuracy, ensure compliance with contractual/legal standards, and obtain client approvals on required documentation. 

 

Enhance Communication and Engagement   

•   Help execute effective communication and enrollment strategies tailored to each client’s needs, collaborating with marketing and operations for timely delivery of materials. 

Identity and Resolve Issues   

•   Assist in addressing potential roadblocks, flagging red flags, and helping to resolve issues that may arise throughout the onboarding process. 

Support Internal Process Improvement   

•   Participate in internal knowledge‑sharing, support training initiatives, and contribute to continuous improvement efforts within the implementation function. 

Champion Client Experience   

•   Consistently deliver on client expectations by ensuring transparency, responsiveness, and a solution-oriented approach throughout the implementation journey. 

What You’ll Bring: 

• 3–5+ years of experience in benefits implementation, client onboarding, or project coordination (insurance or healthcare preferred)   

• Bachelor’s degree preferred (or equivalent professional experience)   

• Familiarity with group insurance products (life, accident, disability) and related administrative processes   

• Strong communication skills—written, verbal, and presentation—with the ability to engage directly with clients and int