Senior AI Implementation Engineer - Moveworks (Federal)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About the Role

As a Senior AI Implementation Engineer at Moveworks, you’ll be responsible for making customers successful with the Moveworks Platform by accelerating product adoption through various customer engagements. You are a critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering.

Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing you to not only deploy capabilities in the current product but also directly influence the product's evolution by ensuring that learnings are folded back into our core platform.

This role will primarily support customers within the U.S. federal sector, working closely with government agencies and stakeholders to deliver solutions in highly regulated environments. As such, candidates must either hold an active security clearance or be willing and eligible to undergo the appropriate clearance and background screening process. The ability to operate effectively within federal compliance frameworks and handle sensitive information with discretion is essential for success in this position. On occasion, this role may also support commercial customers on an as-needed basis, requiring flexibility to adapt across different customer environments and priorities.

Core Responsibilities & Impact

• Full-stack Ownership: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform: Vision-Lock, Solution Design/Architecture, Building, Tuning, and launch.
• Custom Solution Design: Architect, design and consult with customers to develop high-impact technical AI solutions on the Moveworks platform by helping them leverage AI in novel and meaningful ways to solve complex business challenges.
• Integration and implementation: Integrate the Moveworks Platform to Customer enterprise system in an innovative, secure and performant manner.
• Product Partnership: Work closely with engineering and product teams on new product rollouts, and help drive product decision making by synthesizing on-the-ground customer feedback and technical gaps.
• Strategic Autonomy: Consult customers apply creative freedom in solution design to shape the customer’s Agentic AI roadmap.

About You

You are a technical generalist & a “do-er” with a deep, intuitive understanding of complex systems and a relentless focus on customer impact. You thrive in a dynamic, high-growth environment where you can both build and lead.

• Technical Acumen & Curiosity Mindset: You are a rapid learner with high technical aptitude and strong generalist with instincts to quickly learn both new technical and business domains. You possess a curiosity to understand details from both a technical and a business perspective i.e: trying to understand: "what happens under the hood?" and “why is this done that way?”
• Technical Mastery: Strong grasp of API based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling.
• Product Excellence Obsession: You have product taste/judgement and are obsessed with building and delivering exceptional product experiences for users.
• Reusability: You share what works with the broader team, and help generalize solutions into reusable templates.
• Customer-Centric Soft Skills: You have the communication skills required for deep customer partnerships, and you genuinely enjoy working directly with customers. You are compelled to develop and deliver compelling solution narratives through creation of high-quality artifacts (e.g. architecture diagrams, solution proposals, product documentation, SOWs) as well as engaging presentations and demos, tailored to the technical and business awareness of the audience.
• Strategic Guidance