Senior Data Center and Infrastructure Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is the business behind the world’s brands reaching nearly 90 percent of the world’s population. Our market reach, diverse solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed to serving our more than 161,000 customers and 1,500 vendor partners worldwide. Learn more at www.ingrammicro.com.

Ingram Micro has earned Great Place to Work Certification™ for 2022-2023 in the United States! This prestigious recognition reflects our commitment to our people and our culture.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Senior Data Center and Infrastructure Engineering Responsibilities:

• Install, rack, and cable server and network equipment according to specifications.
• Perform equipment configuration, firmware updates, and system checks.
  Monitor and maintain optimal environmental conditions, including temperature and humidity levels.
• Ensure proper power and cooling connections for equipment.
• Conduct routine maintenance tasks on servers, storage systems, and network devices.
• Diagnose and resolve hardware and network connectivity issues in a timely manner.
• Ensure proper labeling, organization, and management of data center cabling.
• Maintain neat and accessible cable runs, following cable management best practices.
• Assist with cable runs and new equipment installations while adhering to cable standards.
• Ability to produce detailed documentation according to as build docs and Visio drawings.
• General knowledge centralized storage concepts and have ability to configure servers for connectivity and use.
• Installation and configuration of VMware vCenter Server and ESXi servers
• Administration of VMware virtual environment using vSphere spanning multiple data centers and networks (AMER, APAC, EMEA).
• Perform troubleshooting of existing environment and new deployments in VMWare servers.
• Conduct active monitoring of environment and respond to alerts and errors.
• Configure and troubleshoot VMware virtual switches and underlying network infrastructure.
• Configure and troubleshoot fiber channel SAN, vSAN, iSCSI, and NFS datastores.
• Assist other system engineers with troubleshooting virtual machines (Microsoft, RedHat, Ubuntu, etc.) and virtual desktops (VDI).
• Provide follow-up reports (technical findings, feedback, resolution steps taken) for Root Cause Analysis (RCA), engineering technical assessment and process improvements.
  Interacting with internal users and management to handle service requests tickets, inquiries, and problems.
• Work closely with other engineering and service teams to build unique technical skills and best practices to optimize the use of our technology in modern data center environments.
• Develop and nurture strong relationships with the data center design, operations, and support personnel.
• Execute given assignments in a self-directed manner, anticipate issues, and modify procedures as necessary.
• Willingness to work on-call & rotating shift schedule to support 24/7 operation.

What you bring to the role:

• Degree in computer science or equivalent combination of education and experience required.
• 5+ years of related Information Technology experience, including a minimum 3-year position specific to general server administration
• Knowledge of blade servers, networking, storage technologies (SAN, NAS, DAS, etc.)
• Strong SAN design and implementation skills.
• Strong VMware ESXi and vCenter design and implementation skills.
• Windows PowerShell and/or Linux shell scripting.
• Strong experience in Windows and Linux operating systems.
• Intermediate knowledge of copper and fiber connectors, types, and speeds.
• Hands-on working experience with servers, routers, firewalls, and switches.
• Strong leadership qualities and experience working directly with customers to ensure strong customer relationships.
• Strong client-facing skills, assertiveness, strong communications skills, leadership, self-starter.
• Excellent verbal and written communication skills

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The typical base pay range for this role across th