Variable Data Account Specialist

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. The company designs and manufactures a wide range of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital, and improve customers’ product performance. The company serves an array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.

Job Description

The Variable Data Account Specialist is responsible for order entry of variable data orders for vendors selling to large retail customers.  The Account Specialist will conduct all communication with customers about orders, including providing pre-order and post-order support.  

Responsibilities may include but are not limited to:

• Enter orders in variable data systems and Oracle EBS system
• Provide pricing and program information to customers
• Guide customers in online ordering through specialized ecommerce site
• Maintain a high level of communication with customers
• Lead order transaction process from account/item setup through shipment/billing. 
• Establish, maintain, and improve strong customer relations through personal interactions, creating exceptional engagements for our customers.
• Will maintain a high degree of accuracy in order processing in order to minimize product returns, scrap and rework.

Qualifications

• Two plus years experience in a position providing customer service/satisfaction and order management
• Proficiency in Oracle E-Business Suite, Oracle Cloud Solutions, or similar Enterprise Resource Planning software required.
• Proficiency in Microsoft Excel/Google Sheets required.
• Must have an excellent attitude, tact, diplomacy, and ability to develop and maintain good relationships with internal/external customers under stressful conditions.
• Must have excellent communication and listening skills including 
• Demonstrated ability to work as a member of a group/team.
• Must have strong attention to detail, organizational skills, and the ability to deal with large volumes of work while prioritizing according to business/customer needs

Additional Information

All your information will be kept confidential according to EEO guidelines.