Hospice Director of Business Office Solutions

Company:

Compassus

 

Position Summary

The Hospice Director of Business Office Solutions is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. The Hospice Director of Business Office Solutions is accountable for teaching the Business Office Manager and Business Office Coordinator related operational activities of the Program in accordance with hospice policy and procedure, including but not limited to, billing for reimbursement, payroll, and administrative quality improvement. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.

Position Specific Responsibilities

• The Hospice Director of Business Office Solutions will be responsible for training of new Business Office Managers (BOM), Business Office Coordinators (BOC), Admission Coordinators (AC) and Team Coordinators (TC). Office staff will be trained using the role-specific materials per discipline; additional training will include, but not limited to:
  • How to use EMR and other systems for patient and billing support.
  • Process for maintaining updated financial records, including accounts payable, deposits, contributions, etc.
  • How to process and document contributions and memorials for the foundations for the specific program.
  • How to process billing batches.
  • How to process claims and invoices before sending to Accounts Payable.
  • What is needed and how to work with long-term care facilities’ billing departments.
  • How to maintain records and ensure accuracy of billing for pharmacy, medical supplies, etc., as directed.
  • How to order office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.
• Trains BOM/BOC in the onboarding and orientation of new colleagues using role-specific materials and tasks that fall under the responsibility for the BOM/BOC:
  • Orientation.
  • Payroll.
  • Personnel file (Workday).
  • SABA learning management system.
  • Photo for identification badge.
  • Systems for managing patient care and billing.
  • Creates and maintain confidential records, such as the Program’s personnel files in Workday, Candidate Information Sheets, and Employment Applications.
  • Records Retention Policy including personnel files, clinical files, and business files.
  • How to use Workday, which includes how to track and ensure the updating of colleague professional licenses, automobile insurance, in-service training, contract renewals, and physician licenses through personnel file audit policy.
  • How to processes payroll according to Company procedures.
  • How to be communication liaison between colleagues and candidates/applicants and the Human Resources and Payroll staff to facilitate recruiting, on-boarding, payroll, HRIS, benefits, etc.
  • How to initiate personnel requisition, provide application and background release forms to recruiter, and communicates candidate status to hiring supervisor.
  • Train office BOC/BOM, TC and AC how to prepare for regulatory review for both State and CHAP.
  • Teaches office colleagues how to maintain and serves as resource for troubleshooting on all office and technology equipment such as phones, tablets, laptops, copiers, etc.
  • How to maintain inventory records on Program equipment. BOC/BOM will also need to track equipment that is given to colleagues (such as cell phones and tablets) in Workday.
  • How to review and document census changes and where to send this information.
• Performs other duties as assigned.

Education and/or Experience

• Bachelor's degree preferred.
• At least five (5) years of experience in office management or related experience required.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and spe