Global Platform Architect

Chubb has an opportunity for a Global Platform Architect who will be an expert in ServiceNow and have a proven methodology and best practice for implementation of the ServiceNow platform and associated modules. To be successful the Platform Architect - ServiceNow will have a process definition supporting ServiceNow implementations and will be very experienced with the practical implications of implementing and sustaining those processes and solutions. 

The Platform Architect - ServiceNow will be a technical lead and member of an overall engagement project team focused on delivering successful customer outcomes, focusing primarily on leading the implementation of the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM, ITOM, ITBM modules and the development of the modules specific to the customer business requirements and outcomes. 

The ideal candidate will have a minimum of fifteen experience working in IT, software development experience, the ability to collaborate with diverse stakeholders across our enterprise and familiarity with the ServiceNow. This is a great opportunity to join our team!

As a member of our Team, you will: 

• Promote Chubb’s Core Values and best practices 
• Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform. 
• Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions
• Participate in strategic project planning that improves operational efficiency across Global Technology Professional Services and Engineering departments
• Test end-to-end solutions to ensure the complete satisfaction of internal and external users including unit, functional, and regression testing
• Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members
• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user’s requirements
• Create and update existing technical/configuration documentation

Responsibilities:

• Architecture expertise, ability to develop architecture diagrams/models that align with technology landscape and solutions
• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Guide organization in their efforts to take maximum advantage of the investments made in the ServiceNow platform including improvements to business processes
• Lead technical aspects of project delivery and solution delivery for engagements
• Provide technical leadership on best practice for ongoing support of ServiceNow
• Lead the configuration and development of modules to meet customers' business outcomes and requirements
• Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer
• Provide support and technical consultancy for ServiceNow implementations and on-going BAU usage of ServiceNow
• Consult with Consultants and customers to improve processes and services for the usage of the ServiceNow Platform
• Lead the overall quality standard to ensure accuracy of customers' hardware and software asset information and how it is being used within the ServiceNow Platform
• Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution
• Keep up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform
• Work with the customer during Kick-off calls to identify their requirements for the ServiceNow platform and modules
• Work with the customer during Kick-off or Discovery calls to identify the topography of their IT systems, products, and platforms they utilize and select the appropriate discovery tools to collect installation data from these environments
• Develop into a "go-to" resource for others on the team to answer ServiceNow specific questions; provide training and mentoring to other team members
• Attend, support and represent Chubb at conferences and events
• See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives
• Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations
• Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle - fro