Onboarding Manager, Marketplace Italy (m/f/d)

Company Description

About Redcare Pharmacy:

As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and start your #Redcareer today.

About the role:

Be in the thick of it, not just part of it! As Onboarding Manager, Marketplace Italy (m/f/d) you will lead our sellers to success and play a key role in the establishment, development and growth of our company.

Job Description

About your tasks:

• You will accompany our partners in the implementation of technical onboarding on our e-commerce marketplace platform
• You will support and train the partners in setting up their accounts in the system and uploading their product portfolio
• You will monitor all technical processes and ensure that everything works properly, e.g. that the products are visible on the website and that orders are transferred
• You are the direct contact person for technical questions during onboarding and beyond
• You are the link between partners and internal departments, especially Acquisition and IT
• You will support the optimisation of processes in onboarding and customer support

Qualifications

About you:

• You have successfully completed a degree or technical training in business, IT systems or e-commerce
• You have experience in the onboarding/customer area, in technical support or (IT) consulting
• Ideally, you have knowledge of the e-commerce environment
• You are a strong communicator and have strong social and intercultural skills
• You are smart, proactive and have a knack for solving difficult situations
• You are familiar with software systems and new technologies and enjoy working with data
• You are fluent in written and spoken Italian and English. German is a plus.

Additional Information

About your benefits:

In order to provide you with the best possible support for your individual needs – whether it’s living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site-specific benefits: 

• Welcome days: We want you to feel comfortable from day one and welcome you with a specific onboarding program.
• Mental health: Get quick professional help from psychologists from Likeminded if you feel overwhelmed in your personal or professional life. Anonymously and free of charge.
• Smart working: When your job doesn‘t require you to be onsite, we arrange hybrid work schedules with the possibility of working remotely.
• Redcare Events: We can only grow together. We promote team spirit with team and corporate events, regularly celebrating our successes all together.
• Training and personal growth: We encourage continuous learning and growth through internal and external trainings and workshops.
• Employee discount: Of course you will have discounts in our webshop.