Senior ServiceNow Business Analyst with Secret (Remote MD DC VA)

*This position requires a Secret Security Clearance. *

Must be local to Maryland, DC, and Virginia Areas—currently remote, but within commuting distance of DC.

ICF’s IT Modernization division is a rapidly growing, entrepreneurial, technology-driven department, seeking a motivated Senior ServiceNow Business Analyst to support the upcoming needs of our federal customers. 

This position will be working directly with stakeholders, serving in both Business Analyst and Project Lead roles, and must be able to communicate effectively via phone and web conferencing as many stakeholders work remotely.  In addition to supporting all phases of the project, this position will also be responsible for authoring content and peer reviewing a wide array of documents, including functional, technical, training as well as marketing, and proposals. 

Position Description 

As a business analyst, you are the cornerstone in understanding our client's business needs and translating them into effective solutions on the ServiceNow platform. You will collaborate closely with clients, stakeholders, and the project team to gather requirements, analyze processes, and design optimized workflows. Your contributions will be instrumental in ensuring successful project outcomes and enhancing our clients' overall business efficiency. The detailed position description for the Business Analyst role is as follows: 

Responsibilities: 

• Requirements Gathering: Engage with clients and stakeholders to elicit and document their business requirements. Conduct interviews, workshops, and meetings to understand existing processes and pain points, and identify opportunities for improvement. 

• Process Analysis: Analyze current business processes and workflows to identify inefficiencies and bottlenecks. Propose streamlined processes and innovative solutions that align with ServiceNow's capabilities and best practices. 

• Solution Design: Collaborate with Solutions Architects and other project team members to design solutions that address the identified business needs. Create functional specifications, process flows, and other documentation to outline the proposed solutions. 

• User Story Creation: Translate business requirements into clear and concise user stories with acceptance criteria, ensuring that all stakeholders have a shared understanding of the desired outcomes. 

• Data Analysis: Analyze data and information from various sources to derive meaningful insights and support decision-making during the solution design process. 

• System Configuration: Work with the technical team to configure the ServiceNow platform based on the approved solution design and user stories. Conduct testing to validate that the implemented solution meets the specified requirements. 

• Change Management: Assist in change management activities, such as user training, documentation, and communication, to ensure a smooth transition to new processes and systems. 

• Continuous Improvement: Identify opportunities for continuous process improvement and recommend enhancements to existing solutions. Stay up-to-date with industry best practices and trends to incorporate into future projects. 

• Stakeholder Engagement: Build and maintain strong relationships with clients, understanding their unique needs and providing exceptional customer service throughout the project lifecycle. 

• Project Support: Collaborate with project managers and other team members to support project planning, estimation, and risk management activities. Ensure project milestones are achieved, and deliverables are met within the defined timelines. 

Requirements: 

• 3 or more years of experience as a Business Analyst or Business Process Consultant on CSM and App Engine ServiceNow projects. 

• 3 or more years working in an Agile of SAFe Agile environment, including documenting requirements (E.g., Epics, Stories) and facilitating Agile ceremonies. 

• 3 or more years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, and capturing client requirements and feedback. 

• 1 or more years of experience of business analysis methodologies, process modeling techniques, and requirements-gathering practices. 

• U.S. Citizenship required (per federal regulations).

• Active Secret clearance

Job Location:

• This position requires that the job be performed in the United States.  If you accept this position, you should note that ICF does mo