Product Operations Manager

About Ottimate:

Ottimate is changing the way the hospitality industry manages its finances through life-changing Accounts Payable automation. Our mission is to eliminate manual work from every aspect of business expenses and enable business operators to stay in control of their spending at all times.

The Role:
The Product Operations Manager will own the operational heartbeat of the Ottimate Product organization. Reporting directly to the Head of Product, this role will streamline how Product works, drive cross-functional execution, and ensure smooth release and launch management.

You’ll partner with Product Managers, Engineering, Customer Success, and Marketing to build repeatable processes, maintain visibility into product performance, and ensure our releases and launches land with impact. This role is ideal for someone who thrives on structure, detail, and orchestration—helping great product ideas turn into successful, customer-ready outcomes.

Key Responsibilities

Product Operations

• Standardize and optimize product team processes, tooling, and workflows (roadmapping, backlog management, release planning, KPI tracking).
• Develop and maintain product documentation, dashboards, and internal communications for visibility across Product, Engineering, and GTM teams.
• Drive operational rhythm of Product (quarterly planning, OKR tracking, product reviews).
• Manage product data, metrics, and insights to support decision-making and improve execution velocity.

Release Management

• Own the end-to-end release process for Ottimate’s SaaS products, ensuring smooth and predictable deployments.

• Partner with Engineering to define release criteria, cutoffs, testing, and communication cadence.
• Coordinate release readiness with Support, Services, and Customer Success.
• Track and report on release health, adoption, and quality metrics.

Launch Management

• Lead cross-functional product launch processes from planning through execution.
• Partner with Product Managers and Marketing to define launch requirements, assets, and GTM enablement.
• Ensure Sales, Services, and Support teams are trained and prepared ahead of each launch.
• Manage post-launch reviews to measure adoption, collect feedback, and improve future launches.

Requirements

• 5+ years of experience in product operations, program management, or a related role in a SaaS environment.
• Experience in release management and/or product launch management strongly preferred.
• Strong project management and organizational skills, with the ability to manage multiple workstreams.
• Familiarity with SaaS product development lifecycle, agile frameworks, and tools like Jira, Confluence, Salesforce, and Productboard.
• Excellent communication skills, both written and verbal, with the ability to influence cross-functional teams.
  

Benefits

We care deeply about making Ottimate an incredible place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a generous level of support whilst inspiring them to do their best work. 

The specific benefits/perks we offer are continually evolving, but currently include:

• Compensation: $120,000-130,000 USD per year.
• Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
• Employer sponsored 401(k) with company match.
• Paid Time Off (and the encouragement to use it).
• Annual company retreats.
• Promote from within philosophy.

Beyond the tangible benefits though:

• You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference.
• You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing.
• You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution. 
• Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to note.
• We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks.
• Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding cr