Comcast Retail Operations Analyst Intern

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview 
Discover opportunities designed to set your career in motion! The Comcast internship/co-op program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network. 

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast’s top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview
Xfinity Growth, Innovation, and Experience drives business growth and customer engagement with emphasis on how Xfinity takes its products and services to market — and delivering a reliable, end-to-end experience to our customers, no matter which market or region they live in. XGIE teams are responsible for Xfinity brand and product strategy, including its video, broadband, voice, home, and mobile products, as well as consumer sales and marketing, digital platforms, and data intelligence.

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. 

Role Description
Comcast is seeking an Operations Analyst– Retail Experience & Operations. This individual will be responsible for executing strategic and tactical plans to help our Retail team offer an elevated experience in our Xfinity Stores. In this role, you will work across many areas including Sales, Marketing, Security, Operations, Tech and Customer Experience to drive process improvements that support our vision of becoming best in class Retail. 

What are some interesting problems the student will work on? 
Our Analyst will work on analysis for our Retail Channels to govern and oversee our strategic initiatives like new technologies and processes in our stores. 

Where can this student make an impact? 
You’ll be working with the best and brightest minds in Comcast while we roll out the new technologies and ways of working in our Retail Stores.  Success in this role is characterized by a being a fast learner of new platforms and tools to improve customer experience and sales efficiencies. 

Job Responsibilities
Responsibilities include but are not limited to:

• Provide visibility via analytics through reports either built manually or automated including visuals 
• Create any new presentations, operation reports, tool enhancements, trends and gap analysis for operations to drive transparency and improvements (Tableau and Excel)
• Provide incident management analytics; daily, weekly trends with recommendations for improvement
• Assist in store level reporting and agreed upon KPI’s for Operations
• Assist in the integration of existing programs and incorporation of new projects into the Operational framework and program planning requirements
• Develop and implement a full Program status reporting and performance metrics tracking & materials for the Retail Channel
• Track program-wide and project actions, decisions, issues and risks; facilitate progress with leaders
• Other duties and responsibilities as assigned.

Preferred Skills