Junior Salesforce Administrator (Remote US)

The Salesforce Junior Administrator will be responsible for defining, analyzing, validating, and documenting business requirements, needs, and processes within Salesforce as our global CRM. The Jr. administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. This is the perfect role for a go-getter that is looking for a challenging opportunity.

The Jr. Salesforce Administrator should be able to manage multiple tasks exercising strong time management and prioritization to effectively manage workload and expectations, while meeting deadlines. Successful candidates must be resourceful, detail-oriented, and self-directed, with a passion for understanding the business and implementing technology that enables the business’s strategy.

Location: Remote within the United States

Compensation: Base salary $60,000- $75,000 DOE

What You Will Be Doing

• Drive the continuous improvement of the CRM Service platform
• Continuously review the current performance of the platform
• Manage installed packages and assist with Connected tool monitoring
• Manage and ensure that release updates are completed in a timely manner
• Identify and implement corrective actions
• Optimize Salesforce including but not limited to workflow, report formulas, approval processes, fields, dashboards, and alerts
• Ensure internal stakeholders needs/expectations are met and promote transparency through effective communications
• Apply and test configuration changes
• Conduct training sessions for users of all Salesforce experience levels
• Complete Deal Desk activities
• Assist Finance with Commission reporting
• Monitoring SalesForce Data Quality
• Continually update Sales onboarding training with new processes
• Assist with Report/Dashboard creation

Requirements

What Skills And Experience We Need You To Have

• Exposure to Salesforce administration (you understand the basics of relationships, how things work together, and business processes)
• Experience with SFDC tools like Data Import Wizard, Data Loader
• Previous experience in a support role desired (Sales Support, Deal Desk, Administrator, IT Support, etc.)
• 1-3 years of experience working with internal staff and external vendors
• Salesforce Certification preferred
• Salesforce CPQ interest
• Experience creating dynamic Reports and Dashboards
• Ability to understand business objectives and the infrastructure that supports it
• Interacts well with others
• Hungry to learn and grow in the position
• Has a passion for helping others
• Critical thinker
• Isn’t afraid to take calculated risks

Benefits

DomainTools is the global leader for internet intelligence and the first place security practitioners go when they need to know. The world's most advanced security teams use our solutions to identify external risks, investigate threats, and proactively protect their organizations in a constantly evolving threat landscape. DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain, website and DNS data to provide immediate context and machine-learning driven risk analytics delivered in near real-time.

DomainTools embraces diversity, equity, and inclusion to its fullest as an equal opportunity employer. We build our teams so creativity and innovation can flourish. We believe inclusivity and equity fosters innovation and growth; and we harness this mindset to drive a culture that serves our employees and our customers. We encourage people of all backgrounds, ages, perspectives, and skill sets to apply; and do not discriminate based on age, religion, color, national origin, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other characteristic protected by law.