Business Transformation Consultant

Please Note: This is an evergreen (pipeline) opportunity. While there may not be an immediate opening at the time of application, we are actively building a network of qualified professionals for anticipated client needs. By applying, you'll be considered for upcoming opportunities that align with your skills and experience, and our recruiting team may reach out as positions become available. 

Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking a Business Transformation Consultant with 6+ years of experience to support federal clients in improving customer and citizen experiences.  

About the Role: 

As a Business Transformation Consultant, you'll apply human-centered design, customer experience (CX), service design, business architecture, and process improvement methodologies to help federal agencies modernize operations, improve service delivery, and achieve strategic objectives. 

Key Responsibilities include (but are not limited to):  

• Facilitate design thinking workshops and collaborative working sessions with client stakeholders 

• Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions 

• Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities 

• Analyze and document current-state and future-state business processes, operating models, and organizational capabilities 

• Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis 

• Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans 

• Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts 

• Create prototypes and low-fidelity solutions to support rapid testing and iteration 

• Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly 

• Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives 

• Build and maintain strong relationships with stakeholders and project teams 

• Carry out our Commitments to Deliver, Grow, and Thrive 

Location: 

You will work as part of a dynamic team remotely. You will work at the client site dependent on contract requirements. 

Required Experience/Skills:  

• Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field 

• 6+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies 

• Experience supporting Federal government clients 

• Experience facilitating workshops and stakeholder engagement sessions with diverse audiences 

• Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation 

• Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts 

• Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement 

• Strong communication, facilitation, and presentation skills, including visual storytelling 

• Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges 

• US citizenship and the ability to pass public trust clearance or suitability 

Preferred Experience/Skills: 

• Familiarity with Agile, Lean, BIZBOK, TOGAF, Business Motivation Model (BMM), or similar business architecture and transformation frameworks 

• Experience u