Expert Team Associate
StaplesAbout the role
Staples is business to business. You’re what binds us together.
Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.
As a SMB Expert Representative, you will play a crucial role in engaging customers, understanding their needs and effectively communicating the value of our products. You will interact with customers through email, phone, and Microsoft Teams video meetings. Your ability to demonstrate professionalism, build rapport, overcome objections, and close deals through written and verbal communication will be key to driving customer loyalty and revenue growth. An important aspect of this role is to be customer centric and growth-oriented, aiming to help our customers grow their business with Staples
What you’ll be doing:
Engage customers through email, phone, and Microsoft Teams video meetings, responding promptly and professionally via Staples systems.
Understand customer needs, provide solutions, and promote Staples products with confidence and expertise.
Maintain accurate Salesforce records to manage workflow and sales pipeline effectively.
Conduct account research, analyze sales trends, and prepare for customer interactions to drive growth.
Navigate contract types and account setups, manage pricing conversations, and participate in ongoing training.
Leverage product knowledge and selling skills to build trust and convert conversations into sales leads.
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