PATIENT ACCESS REPRESENTATIVE - HOSPITAL

Patient Access Representative - 

At Santiam Hospital & Clinics, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to make a difference. Our commitment to excellence in patient care is matched by our dedication to employee growth and well-being. As part of our team, you’ll have access to cutting-edge medical technology, ongoing professional development opportunities, and a collaborative culture that encourages innovation and teamwork. Join us at Santiam Hospital & Clinics, where your skills and compassion will be appreciated, and together, we can make a positive impact on the health and lives of our community.

With 12 clinics offering 8 specialties, you’ll be part of a diverse and dynamic healthcare community. We’re proud to have been named the 2025 Best Place to Have a Baby, Best Hospital as well as receiving accolades for our Surgery Center, Medical Facility and Women’s Clinic, reflecting our unwavering commitment to providing exceptional care for our patients.

Job Status: Temporary Full-Time, Float, evenings & weekends

Department Description: The Admissions Department consists of staff that are responsible to three locations: Front Desk Admissions – admits for radiology, lab, outpatient services and inpatient services; Surgical Admissions – admits for surgery and dietician services as well as assisting with scheduling and other duties; Emergency Services Admissions – admits for the emergency room, handles physician call services and coordinates with multiple departments. The admissions department is open 24/7, 365 days a year in support of our other departments. The Admissions department is part of our Revenue Cycle Team – consisting of Admissions, Hospital Billing, Clinic Billing, Hospital Coding, Clinic Coding and Medical Records. This department interacts at a high level to offer customer service to our patients as well as other departments. There may be potential for permanent positions.

Responsibilities: 

• Admitting patients into the Emergency Room, Lab and Imaging.
• Completing registration of patients for inpatient and out-patient services.
• Answering multi-line telephones.
• Receiving and distribution of physician calls.
• Maintaining quality customer service and patient confidentiality at all times.
• Performing other related duties incidental to the work described herein.

Requirements: 

• High School Diploma or GED
• One year of experience working in patient accounting
• One year of insurance billing experience
• Knowledge of medical terminology
• Good communication with insurance companies and co-workers
• Must be skilled in written and verbal communications
• Commitment to customer service and teamwork
• Ability to multi-task
• Maintains a positive work atmosphere

   

Benefits for eligible positions:

• Medical, Vision and Dental Insurance
• PTO and holiday pay
• Employee Referral Program
• 401(k) Retirement
• Life Insurance
• Long Term Disability
• Employee Discounts
• Bilingual Pay Differential for eligible positions
• Public Service Loan Forgiveness for eligible positions
• Tuition Assistance for eligible positions

Santiam Hospital is an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Id