Product Designer

About the company

ResortPass is completely redefining what it means to be a guest at a hotel. By offering day access to luxury hotel experiences, including breathtaking pools, private beaches, deluxe spas, and much more, ResortPass allows people to escape – without ever leaving town. If you’re moved to contribute to our mission, we’d love your help.

Our growing team of innovative tech and hospitality experts has partnered with more than 900 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin, and Fairmont. We’ve connected over 1.6 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $30M raise, co-led by Declaration Partners and 14W with additional investment from previous investor Charles River Ventures, and new investors Endeavor, Jessica Alba, Adam Grant and many others, ResortPass is just at the beginning of creating an entirely new category of hospitality.

About the role

The Product Designer for Hotels (mid-level position) will be responsible for creating value for our current and future hotel partners to achieve our goal of establishing the deepest relationships with the world’s best hotels. You will help design, research, and strategize the ResortPass B2B experience.

Your audience will be new and loyal hotel staff, as well as overnight guests of said hotels. You’ll be responsible for creation and iteration of everything our hotel partners use—including our hotel software, hotel white-label, and internal tools.

Reporting into the Product Design Manager and working closely with our product, engineering and sales/account management teams, we are looking for a candidate that is excited about transforming the technology landscape for our hotel partners and internal customers. You will also partner closely with our ResortPass B2C consumer marketplace team to identify points of leverage that benefit both of our product lines.

The base salary for this role will range from $120,000 - $140,000 per year, commensurate with experience.

What You Will Do

• Collaborate deeply with the B2B product team to craft thoughtful, and meaningful solutions to our customers' problems. This includes:
  • Lead Product Manager of Hotels
  • Hotels Engineering Team, Backend and Frontend
  • QA Team
• Partner with our sales and account management teams to grow the adoption and engagement of our hotel products. This includes:
  • Streamlining the hotel onboarding process
  • Innovating upon complex tools and hotel software to look and function far better than what exists in the market today
  • Developing our hotel microsite product with greater personalization and functionality for overnight hotel guests
  • Designing educational collateral for sales team use across our website and other platforms
• Leverage customer usage, feedback, and data to continually iterate, innovate, and evolve the product experience. This includes:
  • Cultivating relationships with our hotel partners for 1:1 customer interviews
  • Developing design experiments: surveys, prototype testing, usability studies, etc.
  • Partnering with data analysts and customer support to analyze user trends
• Elevate product design as a whole and contribute to the company's mission. This includes:
  • Maintaining and improving our design system
  • Working at various resolutions depending on the situation, from quick sketches through polished high resolution prototypes with hand-off notes
  • Working closely with other designers and support team culture
  • Facilitating critiques and brainstorms
  • Communicating how design contributes to company goals

Requirements

Who you are

You must submit a digital portfolio that showcases product design thinking to be considered for this role. Please supply a password if applicable.

Research indicates that women and individuals from marginalized groups tend to apply only when they meet all of the criteria. After reading the below, if you don’t meet 100% of the qualifications, please still consider applying. We believe in a holistic approach when evaluating talent for our team.

• 4+ years of experience as a product designer with at least 2 years in a B2B environment; hospitality experience is a bonus.
• Experience designing in parity across web and app using Figma
• An ability to showcase a solid understanding of insights on user behavior and a demonstrated track record of sourcing data, both qualitative and quantitative, to make informed decisions that align with your audience
• A deep und