Strategic Solutions Director - Sports & Subscriptions

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

Reporting to the Head of the Sports & Subscriptions vertical, our new Strategic Solutions Director - Sports & Subscriptions is the keeper of performance metrics, product liaison for business vertical, and partner success consultant.

What Will You Do?

• Support the Head of Sports and Subscriptions and Account Management in preparation and execution of regular client business review meetings.
• Support Account Management team with consultative client business discovery to identify revenue generation opportunities. Support Account Management in capturing revenue opportunities using AXS products, integrated partnerships, facilitated introductions or other consultative services.
• Act as the primary resource for business unit leadership to provide the latest product updates pertinent to the business unit. Assist Product team in coordinating client discovery meetings, alpha and beta client selection and product roll out for the business unit. Collaborate on requirements and use cases for new and enhanced capabilities.  Attend regular product meetings to ensure business unit is represented and to keep apprised of the latest product updates.
• Create and maintain key performance analysis measuring success for business unit, clients, and account managers as well as product opportunities, deficiencies, and competitive data. Produce and present monthly Key Performance metrics to Head of Sports and Subscriptions, Account Management, and business unit leadership team.
• Act as the business vertical ticketing expert, compile and analyze industry information to identify opportunities for growth in business development, product, and opportunities with existing client base. Constant strengthening of industry and institutional knowledge through internal and client interaction as well as competitive research.
• Collaborate with product marketing to build portfolio of best practices and case studies highlighting client successes specific to vertical clients.
• Represent the business unit and maintain relationships with 3rd-party vendor integration partners as it relates to client activations, facilitating client, product and vendor meetings as needed. Maintain constant contact and close relationships within the AXS organization across departments and North American business units.
• Collaborate with Head of Sports and Subscriptions and Director, Account Management to schedule and deliver client town halls and other communications for the business vertical
• Support Account Management in remaining current on client goals and operations as well as current client contract terms. Support Business Development team as needed in preparation and presentation for new business

What Will You Bring?

• Live entertainment business experience in Ticketing, Concert Promotion, Sports, Product or Marketing
• Experience in business consulting, researching and analyzing data, or strategic planning.
• Bachelor’s Degree in Live Entertainment Management, Event Marketing, Digital Marketing or a related field
• Strong expertise in data analysis and modelling
• Thorough and current knowledge and awareness of the latest industry trends and ticketing innovation through continuous industry press research
• Excellent administration, organization and planning abilities
• Ability to provide context and search for insight in data and analytics
• Strong presentation skills with ability to influence a variety of audiences
• Excellent communication skills both verbal and written
• Strong proficiency with Google Workspace (Drive, Docs, Sheets, and Slides)
• Strong proficiency with Atlassian (Jira and Confluence)
• Proven ability to communicate with diverse stakeholders at all levels across internal and external organizations.
• Team player who enjoys working in a high achieving environment
• Positive with a “can do” attitude and a