National Accounts Coordinator

Job Type Full-time Description

The Company

Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Benefits

At Miner we believe that OUR PEOPLE are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay - Plus incentive opportunities!
• Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• PTO and Paid Holidays
• Training and mentoring - Learn from our experts in the industry
• Advancement opportunities

Please view our benefits page to learn more about the Benefits to all Miner employees.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The National Accounts Coordinator will be responsible for coordinating the service of existing and replacement equipment for the National Accounts within the National Service Department. Candidates should be in the vicinity of the West Coast Region.

Nature & Scope

This position is responsible for receiving and entering National Service calls daily. Each call requires follow up until completed, approving invoices for service, repair, and preventative maintenance work. Gather pricing and processing quotes of service is also part of the job.

Key Job Responsibilities

• Process work orders, ordering parts and following up until completion.
• Enter all applicable information into Alert order management system.
• Research/develop and maintain relationships to expand service network.
• Prepare quotes for customers to include pricing, parts and lead times.
• Log & track work orders daily.
• Maintain a high level of customer service.
• Complete processing in the service software to invoice customer.
• Approve vendor bills.

Other duties as assigned by supervisor.

Requirements

• This highly motivated individual must have the ability to communicate effectively with customers, vendors, and customer facility teams.
• Ability to call and email the customer and the subcontractor on every call to coordinate the work to be performed and to verify the satisfaction after the job is complete.
• An interest in learning about equipment used in a warehouse setting such as compactors, dock levers, balers, and forklifts in order to troubleshoot customer’s needs.
• Ability to thrive in a fast paced, technology driven, service environment.
• Able to work without supervision. Occasionally, will work in a team environment.
• Proven organizational and planning skills.
• Ability to prioritize and handle multiple projects.
• Strong analytical ability.
• Problem solving skills.
• Basic understanding of accounting principles
• Basic knowledge of accounting processes.
• Experience using Microsoft Office Products: Outlook; Excel; and Word.
• Strong communication skills, both written and oral.
• Ability to work with individuals from diverse ba