IT Business Operations Specialist

KRAUS USA, a premium sink and faucet manufacturer is an affiliate of Masco’s Delta Faucet Company, a leading U.S. manufacturer of residential and commercial faucets, including Delta®, Brizo®, and Peerless®-branded products. KRAUS USA is known for their command of the online marketplace with an outstanding product line and brand recognition for their kitchen sinks. We strive to push the boundaries of design to create the most exceptional kitchen and bath experience possible, for an everyday life that’s beyond the ordinary.

Beyond the competitive benefits and compensation, Kraus proudly offers an exciting and fun environment, steeped in creativity and dedication to our employees and communities. We invite you to learn more about our culture and company at www.kraususa.com.

Your Role at Kraus

Are you ready to roll up your sleeves and work at the intersection of IT and business operations? Do you thrive in environments where no two days are the same, and where your insights directly impact manufacturing, distribution, and customer success? If you're motivated by problem-solving, hands-on systems work, and making things better, faster, and smarter – we want to meet you!

We're looking for a resourceful, self-driven IT Business Operations Specialist who will be a key player in driving operational efficiency and digital innovation across our fast-paced manufacturing and distribution business You'll collaborate with teams across Operations, Finance, Customer Service, and Sales, while reporting directly to our IT Director.

This is a fantastic opportunity for someone who enjoys bridging the gap between technology and business, thrives on solving complex problems. This role is ideal if you want to stretch beyond a traditional analyst support role and be part of something bigger – someone who sees change not as a challenge, but as an opportunity to grow.

This is an onsite role at Port Washington, NY. Occasional visits to other company's fulfillment centers might be required on a project-to-project basis. Remote flexibility is on needed basis.

Responsibilities

• Analyze and troubleshoot operational issues across procurement-to-pay and order-to-cash processes.
• Work hands-on with ERP, CRM, and WMS systems to support business operations and enhancement requests.
• Capture, document, and translate business requirements into system or process changes.
• Lead and support small to mid-sized projects, including scoping, communication, and delivery tracking.
• Perform data analysis to support business decisions and ensure data quality and governance.
• Assist with compliance efforts including SOX controls and audit documentation.
• Collaborate with the IT Director on initiative prioritization and cross-functional coordination.
• Occasionally work with the broader IT team on targeted projects or business cases.

Qualifications

• Bachelor’s degree or higher in Computer Science, Information Systems, or a related field.
• Minimum of 5 years of industry experience in IT, operations, or business systems roles.
• Experience in a manufacturing and distribution company is strongly preferred.
• Solid understanding of procure-to-pay and order-to-cash business processes.
• Hands-on experience with ERP, CRM, and WMS platforms (e.g., NetSuite, Salesforce, etc.).
• Proficiency in Office 365 applications and project management tools.
• Familiarity with ITSM systems (e.g., Jira, ServiceNow).
• Experience with Power BI or other reporting tools is a plus.
• Prior exposure to SOX compliance and public company environments is highly desirable.
• Excellent verbal and written communication skills.
• Strong self-motivation and ability to work independently with minimal guidance.
• Flexible work schedule – open to occasional extended hours or weekend support during IT projects.
• A learner’s mentality – eager to take on new technologies, challenges, and responsibilities.

Why Join Us?

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You’ll have the opportunity to shape the future of our brand, working