2026 Business Applications Support Analyst - St. Petersburg, FL

Job Description Summary

Collect, analyze, report, and interpret data for use in the development of business strategies and tactics and in subsequent appraisal of results.

Job Description

Raymond James Overview 

One of the largest independent financial services firms in the country could be the place you build a career beyond your expectations. 

Our focus is on providing trusted advice and tailored, sophisticated strategies for individuals and institutions. Raymond James Financial is a diversified holding company, headquartered in St. Petersburg, FL. Raymond James provides financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. 

At Raymond James, we are putting the power of perspectives into action and building an inclusive and diverse workforce that reflects our commitment to associates, and clients of the future. Our company values associate development and growth, offering opportunities through developmental programs, mentorships, and continuing education options. 

We strive to ensure everyone feels welcomed, valued, respected and heard so that you can fully contribute your unique talents for the benefit of clients, your career, our firm and our communities. Raymond James is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Job Summary 

Under general supervision, uses specialized knowledge and skills obtained through training and experience to provide first level software and hardware support to an assigned functional area(s) in the acquisition, implementation and operation of end-user applications. With guidance, may be trained on business applications to make changes or create templates in application settings to facilitate and support business requirements. Extensive contact with internal business unit and Information Technology (IT) is required to identify, research and resolve problems. Utilize established procedures and guidelines to perform various tasks that may require evaluation, originality or ingenuity in making decisions. May educate, assign and monitor the work of others. 

 

Essential Duties and Responsibilities 

• Troubleshoots hardware and software problems.  

• Communicates with IT to resolve problems that require escalation to second level support.  

• Prepares workstation hardware, software and network access for new associates.  

• Provisions access credentials for business applications.  

• Maintains PC inventory for assigned functional area.  

• Analyze and test proposed changes to business-related application information.  

• Consult with business unit and supervisor to identify, analyze, refine and document business requirements.  

• Work closely with business unit and other areas of IT to resolve problems and exceptions.  

• May consult with vendors on technical aspects of assigned applications.  

• Perform application access management tasks including setting up user access in assigned applications, resetting passwords, unlocking or disabling user accounts, and providing access reports or exports.  

• Performs other duties and responsibilities as assigned. 

Knowledge, Skills, and Abilities