Security Technical Sales Architect/Sales Engineer

Our valued partner is seeking a highly skilled Security Technical Sales Architect/Sales Engineer in Dallas, TX. As a Renewal TSA, you will be responsible for the technical aspects of renewal activities, including presenting and demonstrating solutions, and supporting upselling and cross-selling efforts.

Key Responsibilities:

• Develop a comprehensive approach to engaging targeted renewal customers through workshops and webinars
• Serve as the primary technical resource for the renewal team and prospective clients
• Conduct technical product presentations via web conferencing or in-person meetings
• Assist renewal representatives and customers in resolving technical issues
• Deliver technical training modules to the team
• Collaborate with the product management team as a liaison to accounts regarding technical product requirements
• Identify potential upsell and cross-sell opportunities based on existing renewals
• Liaise with internal engineering teams to provide solutions to technical issues
• Bring a consultative selling approach and dedication to customer success
• Determine optimal solutions for resolving challenges
• Provide prompt customer communication and exceptional customer service
• Capitalize on opportunities by staying organized and focused
• Travel throughout the region to visit customers as needed

Requirements

• Bachelor's degree in Computer Science/Information Systems or equivalent
• 7+ years of technical experience in support or sales engineering, network operations support, email administration, and/or endpoint security
• 3 years of enterprise pre-sales experience working with network, email, endpoint, or cloud security products in a customer-facing role
• Comprehensive understanding of networking technology, with a focus on security, including LAN and WAN networking protocols and technologies, switching, routing, and security
• Strong understanding of endpoint security and how it impacts customers' business operations
• Passion for helping customers and delivering satisfaction even when dealing with difficult situations
• Positive demeanor and friendly outgoing personality
• Strong written and oral communication skills, including conveying technical information in user-friendly language
• Ability to prioritize and work effectively with or without direct supervision

Nice-to-have:

• 5 years of high-end technical sales experience working with network, email, endpoint, or cloud security products
• System architect and solution integration experience with AWS and Azure
• Experience selling governance and compliance solutions
• Strong network and endpoint security skills with real-world experience with Checkpoint, Cisco, Juniper, Bluecoat, Proofpoint, endpoint security tools, and relevant certifications
• Advanced level network technology certifications (e.g. CCIE, CCSP, JNCIE, etc.)