POSITION SUMMARY

The primary function of this position is to provide excellent member services.

PHYSICAL/MENTAL REQUIREMENTS & WORKING CONDITIONS

1. Ability to stand for extended periods of time
2. Ability to sit, walk, kneel, balance, reach, push and pull
3. Ability to climb stairs (depending on the facility)
4. Ability to lift and carry up to 40 lbs.
5. Ability to use close and distant vision
6. Ability to establish and maintain positive relationships with staff, parents, program participants, the general public and overall work effectively on a team
7. Ability to work as a team member and possess the core values that meet the YMCA mission
8. Ability to maintain confidentiality regarding personal information on children, family and YMCA staff
9. Ability to work in a variety of environments, specifically those fast-paced and subject to noise
10. Ability to concentrate and work under time constraints, even when distracted by noise and activity
11. Occasional exposure to heat, cold, water, dirt and dust
12. Ability to listen and communicate (verbally) with members and staff effectively
13. Ability to alphabetize, read and write
14. Ability to prioritize, analyze, reason, solve problems, make sound judgment, draw conclusions, make decisions and occasional negotiate
15. Ability to follow instructions, give directions/train others and occasionally lead/direct activities
16. Must display attention to detail, resourcefulness, and adaptability.
17. Ability to observe and promote safety and security procedures
18. Ability to physically and mentally respond to emergencies and administer First Aid effectively

MINIMUM QUALIFICATIONS

• At least 16 years of age
• High school diploma or equivalent preferred
• Basic member service skills and telephone etiquette
• Data entry skills and basic computer proficiency using standard word processing
• Ability to learn and use YMCA software programs
• Math and calculator proficiency
• Knowledge of filing and basic office procedures and the ability to use the copier and fax machine
• Obtain and maintain required training (refer to YMCA Training Plan) and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.