Pharmacy Technician - Inperson/Hybrid

Department:

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Call center environment:

• Inbound calls

• Outbound calls

• Order intake

• Billing

• Prescription entry

• Patient & provider communication

Call volume:

• ~600 calls/day total

• 30–50 calls per person/day

• Training occurs during normal work hours

Two shifts (rotate weekly):

• 8:00 AM – 4:30 PM

• 9:30 AM – 6:00 PM

Saturday rotation:

• One Saturday every 4–6 weeks

• 9:00 AM – 1:00 PM

Hybrid Work Model:

After ONSITE training (approx. 6–8 weeks):

• Week 1: Remote

• Week 2: Onsite (Menomonee Falls)

• Continues alternating weekly

Pay Range

$21.85 - $32.80

Major Responsibilities  

• ​​Assists licensed pharmacist in technical duties related to preparation and distribution of medications  
• Accurately selects, prepares, and labels medications for patients including hazardous drugs and controlled substances   
• Assists with medication distribution tasks   
• Screens phone calls and routes as needed using proper telephone and voicemail etiquette  
• Assists in daily pharmacy procurement, inventory control, and outdate checking   
• Complete documentation required for removing, stocking, and wasting controlled substances, where applicable 
• Perform nonsterile compounding following proper USP standards, where applicable 
• Perform sterile IV admixture, as defined at the entity level, using proper aseptic technique, where applicable    
• Inspects all assigned medication storage areas for adherence to storage policies   
• Completes and documents medication admission histories, as applicable at the facility level  
• Seeks additional duties when required work is done and accepts other duties as assigned 
• May participate in quality improvement initiatives to assure the excellence of departmental services   
• May assist in training pharmacy technicians and extenders in orientation to the policies, procedures, and workflows involved in pharmacy operations as applicable at entity level  
• Abides by all organization policies and procedures and complies with all legal, regulatory, and accreditation standards 
• Supports area leaders regarding goals and work assignments   
• Obtaining and recording initial patient demographic and other required information, data entry of required information into the pharmacy system for record keeping, insurance verification and label generation purposes, and cashiering 
• Develop competence in third-party billing functions  
• Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. 
• May obtain immunization certification and perform immunizations for patients under the supervision of a registered pharmacist, where applicable  
• Responsible for operating an Advocate Health-owned motor vehicle to deliver medications and other essential medical supplies as required by the designated department 

Minimum Job Requirements 

Education

• High School Diploma or GED equivalent  

Certification / Registration / License 

• Registration or licensure with state board of pharmacy per state of employment requirements  
• Must receive certification through Pharmacy Technician Certification Board (CPhT) or National Healthcareer Association (ExCPT) within 18 months from start date, or sooner if in more stringent in state 

Experience

• No work experience required