Position: Customer Care Advocate II

Reports To: Manager II, Customer Care

Location: Milwaukee, Wisconsin - HQ

Remote Type: Hybrid - 3 days in office / 2 days remote

Responsibilities

• Primary customer contact through verbal and/or written methods.

• Handle emailed, and verbal order entry with a high level of accuracy and efficiency.

• Process phone and written inquiries for information on product design, application, technical information, price, availability, terms and condition of sale.

• Develop thorough knowledge of customers, including their products, (customer drawings, when applicable) personnel, buying habits, their degree of importance, customer classification and any other important considerations.

• Develop a close association with Regional Sales Managers, Sales Representatives, and Engineering, to gain all pertinent information about customers.

• Expediently handle matters associated with complaints, adjustments, returns, credit and shipment tracing to customer's satisfaction.

• Maintain quote and order schedule awareness with data provided.

• Keep current on product design changes, customer and representative reassignments.

• Provide and maintain a set of necessary work reference material. Strive for continued improvement of departmental procedures and processes.

• Maintain strong and cordial relations with Customers, co-workers, interfacing with Engineering, Marketing and Product Support, Quality, Planners, and Shipping to assist with customer applications and inquiries.

• Must be willing to work in a team environment and volunteer to help other team members with workloads, when necessary.

Leadership Competencies

• Structured: Following a systematic and organized way of handling tasks, projects, or workflows.

• Process Driven: Emphasizes efficiency, consistency, and scalability by utilizing well-defined processes and systems.

• Communication: The ability to convey information clearly, listen actively, and understand others’ perspectives.

• Teamwork: Collaborating effectively with colleagues to achieve common goals.

• Leadership: Guiding and motivating others, even in non-managerial roles.

• Problem-solving: Analyzing situations, identifying issues, and finding solutions.

• Adaptability: Being flexible and open to change.

• Work Ethic: Demonstrating diligence, reliability, and commitment.

• Creativity: Thinking innovatively and generating new ideas.

• Time Management: Efficiently organizing tasks and meeting deadlines.

• Attention to Detail: Being meticulous and thorough in work.

• Conflict Management: Resolving disagreements constructively.

• Emotional Intelligence: Understanding and managing emotions effectively.

Qualifications

• 2-3 years customer service experience required.

• High School Diploma required, Associate degree or higher level of education preferred in technical, business or related field.

• Demonstrated working knowledge with SAP and/or Salesforce.com preferred.

• Proficient in Microsoft Office Suite.

#LI-Hybrid #LI-AB1

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segm