Senior Specialist, Executive Desktop - C-Suite

Job Title:

Senior Specialist, Executive Desktop - C-Suite

Job Description:

Why work at Entegris?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences, and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization.

We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris is a value-driven culture and our employees rally around our core PACE values:

People

Accountability

Creativity

Excellence

Please note: This will be an onsite opportunity located in Billerica, MA.

The role:

The Senior Specialist, Executive Desktop - C-Suite will be responsible for providing IT support to our executive leadership team on-site and remotely. In this role, the Senior Specialist, Executive Desktop - C-Suite will serve as the single point of contact for the operation of all technology-related equipment and services used by the executives and administrative staff. This candidate will also lead our global conference room technology standards, support, and implementation coordination.  A qualified candidate will have technical proficiency, exceptional communication skills, and the ability to prioritize, influence, and manage multiple priorities effectively.

What you'll do: 

• Provide white glove concierge-style support for technical issues, including but not limited to; hardware, software, accessories, mobile devices, meeting & conference rooms, and video production.
• Support high-visibility executive meetings and events (board/VP meetings, town halls, earnings calls, and special events) with A/V readiness and rapid issue resolution.
• Partner with AV vendors and internal teams to set global conference room standards, coordinate installations in accordance with budget.
• Coordinate support, preventative maintenance, health checks, and create/maintain documentation related to global AV equipment and conference rooms.
• Provide prompt, confidential, and reliable 2nd and 3rd level technical support for a wide range of IT issues.
• Coordinate with IT teams and other parts of the organization to resolve issues and provide modern technology solutions.
• Maintain poise in stressful situations; maintain a professional demeanor under all circumstances.
• Serve as the single point of contact. Owning all client IT issues through resolution; keeping active involvement on issues owned by other teams.
• Build IT portfolio for each Executive according to their specific setup ensuring it meets all security controls, monitoring, alerting, and resiliency configurations.
• Mature our executive support service delivery, reporting, monitoring, and standards.
• Provide an elevated level of customer service with excellent written and verbal communication skills for IT and business audiences. 
• Create and maintain documentation to ensure efficient and accurate departmental operations locally and globally.
• Perform tasks to improve the efficiency and reliability of the computing environment which includes process improvement, automation, and technical solutions.
• Follow IT Service Management Process (Incident, Change, Asset, Request, etc.) which include tracking data, the submission, and timely updates of tickets.
• Interface with third-party support and vendors, as necessary
• Ensure 24/7 support availability.
• Occasional travel may be required.

What we seek: 

• 5+ years of IT Desktop (Service and Support) required.
• Bachelor’s degree in computer science – preferred
• Previous experience supporting C-Level and Senior Leadership staff – preferred.
• ITIL Foundations Certification & experience using Enterprise ITSM Tools; ServiceNow – preferred.
• Demonstrated experience managing and supporting conference room technology, including MS Teams and in-room technology.
• Demonstrated ability to create effective and engaging communication.
• Customer service mindset and sense of urgency
• Experience working in a large, multi-national corporation.
• Excellent organizational skills and ability to plan and prioritize effectively.
• Extensive knowledge of both Windows 10 and Window