CXEC Analyst SummerCustomer Experience & Engagement Center (CXEC) Analyst - Summer Intern Intern

No Relocation Assistance Offered
# 163342 - Overland Park, Kansas, United States

Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
 

JOB TITLE: Customer Experience Service Center (CXEC) Analyst Summer Intern LOCATION: Hybrid in Overland Park, KS 

TRAVEL: None

DURATION: 10 weeks

SALARY RANGE: $20.00 - $24.50/hr

 

The Customer Experience Service Center (CXEC) Analyst Summer Intern for Hill's Pet Nutrition provides critical analysis to improve service forecasting and planning by reviewing customer interactions by type and reason codes. The role collaborates between Success Operations and the Call Center teams to ensure key performance indicators are maintained by providing critical analysis that includes reviewing interaction coding, customer trends, and gaps in coverage. The position strives for process improvements to minimize service interruption, improve customer experience and support issue resolution. 

 

Principal Duties and Responsibilities

 

• Research best practices and benchmark KPI reporting in Contact Service Centers to optimizing customer experience in Hill’s

• Work with Success Operations and Call Center Leadership to lead one key initiative to drive department continuous improvement 

• Monitors performance metrics (KPI's) to understand service and efficiency trends and identify opportunities for improvement; share performance information to develop collaborative approaches to correct inefficiencies 

• Develop CXEC communications that educate teams on product benefits, customer experience and increase resilience

• Support corporate projects and activities to gain understand of cross functional collaboration with Commercial, Supply Chain and Customer Service and Logistics’ teams

 

This is not an exhaustive list of duties or functions.

 

Education/ Experience Requirements

• Minimum of a 3.0 GPA

• Have completed junior year by May of 2025

• Graduate on or before May 2026

• Degree focus in Business Analytics, Logistics, Supply Chain or related