People Operations VA - Project Implementation

About Exact Medicare

Company Overview
At Exact Medicare, we are committed to creating a superior client experience by understanding and caring for our customers so well that they would never think about leaving us—and want to tell everyone about us! Our team members are empowered by our core values, which drive everything we do.

Our Core Values

• Extreme Ownership: We take ownership of our actions and responsibilities, delivering the best possible results for our clients.
• Above Reproach: We uphold the highest standards of integrity and ethics in all interactions and decisions.
• Culture of Candor: We foster a culture of open and honest communication, valuing ideas and feedback to continuously improve.
• Atomic Growth: We are committed to continuous personal and organizational growth to better serve our clients and community.

Position Overview

The People Operations Virtual Assistant for Project Implementation provides operational, coordination, and project-tracking support across key People Operations initiatives. This role ensures projects move forward on schedule, information flows smoothly, and problems are identified and resolved quickly. The VA will support project execution, KPI tracking, workstream coordination, and employee-experience feedback loops.

Key Responsibilities

Project Coordination & Execution

• Coordinate and track progress across multiple People Operations initiatives, ensuring tasks, timelines, and deliverables stay on schedule.
• Maintain project trackers, status updates, and documentation across systems such as Jira, SharePoint, and Microsoft Excel.
• Escalate delays, risks, or blockers to the appropriate stakeholders promptly and professionally.
• Assist in organizing project meetings, preparing agendas, documenting action items, and following up to ensure completion.
• Issue Investigation & Problem-Solving
• Investigate identified issues within workflows or processes and gather the information needed to support efficient resolution.
• Work cross-functionally to identify patterns, gaps, or recurring challenges and assist People Operations in implementing solutions.
• Maintain clear documentation of findings, root causes, and actions taken.

Employee Experience & Feedback Integration

• Support feedback loops by collecting, organizing, and summarizing employee insights related to People Operations initiatives.
• Help translate feedback into actionable recommendations for improved processes and employee experience.
• Track progress on feedback-driven enhancements and update stakeholders accordingly.

KPI Tracking & Reporting

• Assist in building and maintaining KPI dashboards and performance trackers that support People Operations and company-wide reporting.
• Ensure data accuracy and alignment between Jira, Excel, and other data sources.
• Provide routine status updates on KPIs related to program effectiveness and project progress.

Qualifications

• 1–3 years of experience in project coordination, operations support, HR support, or similar administrative/project roles.
• Experience coordinating timelines, deliverables, and status updates across multiple workstreams.
• Strong problem-solving skills with the ability to investigate issues, identify themes, and assist in developing solutions.
• Proficiency with Microsoft Excel, SharePoint, and comfort learning new systems (Jira experience preferred but not required).
• Ability to manage data accurately and maintain organized project documentation.
• Strong communication skills — able to clearly summarize updates, escalate risks, and collaborate across teams.
• Highly organized, detail-oriented, and capable of managing recurring tasks while balancing evolving project needs.