Director, Risk Management - Information Security

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As the Director, Risk and Compliance Management, you will lead a high‑performing team of Information Security and Cyber Analysts responsible for strengthening the organization’s security posture and risk management capabilities. In this role, you will provide strategic oversight and governance of risk and compliance activities across the enterprise, ensuring effective identification, measurement, monitoring, control, and reporting of key risks. You will guide the organization in understanding and managing risk through robust practices and processes that keep exposures within acceptable levels.

This leadership position plays a critical role in driving cross‑functional alignment, collaborating with business units and control partners to ensure risk objectives are achieved across multiple operational domains. You will leverage your deep expertise in risk frameworks—including KRIs, risk appetite, RCSAs, and control testing—to enhance risk insight and decision‑making. Your strategic mindset, strong communication skills, and ability to influence at all leadership levels will be essential in navigating emerging risks, including those related to Artificial Intelligence, Generative AI (GenAI), and large language models (LLMs).

The ideal candidate brings strong critical‑thinking abilities, a holistic understanding of how systems and processes interconnect, and industry-recognized security or risk certifications such as CISSP, CISM, or CRISC (or active pursuit of them). This role requires exceptional relationship‑building, executive‑level presentation skills, and the proven ability to lead teams and influence outcomes in a complex organizational environment.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC.

Relocation assistance is not available for this position.

• What you'll do: Directs staff and initiatives that support risk management programs, to include governance support, risk oversight, risk infrastructure development, identification, quantification, and aggregation of key and emerging risks and/or operational risks and controls.
• Builds and manages a high performing team of risk professionals through recruitment, training, coaching, performance management and related managerial activities.
• Partners with key stakeholders in the business and oversees the formulation of stress test plans, identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
• Directs the oversight of model risk through model documentation review, assessment of performance monitoring, model validation, and use implementation.
• Directs teams in the development of risk dashboards and reporting formats in alignment with risk appetite/profile and leads teams in the identification, quantification and aggregation of risks using analytical methodologies.
• Reviews, communicates and recommends the development of risk policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Accountable for the development, implementation and oversight of risk management frameworks.
• Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.

What you have:

• Bachelor's degree in Risk Management, Business, Finance, or related field; OR 4 years of relevant education and/or experience.

Experiences that will support your success:

• 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area; OR advanced degree/designation in Risk Management, Busine