Telecommunications Network Provisioning Specialist

Make an impact with NTT DATA
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Your day at NTT DATA

The role of Telecommunications Specialist has the core responsibility of acquiring and processing orders for telecommunications circuits, creating PR/POs with Finance for new services, and ensuring that all invoices are processed through Finance within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs). This role works with carriers to obtain quotes and processes carrier Sales Order through Legal processes. This role also ensures that all invoice validations are performed so that invoiced circuits fall under the correct carrier billing accounts, and all exceptions are researched and resolved. This role is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments This role is responsible for communicating any issues to through the relevant channels relating to invoice approvals, validations or missing invoices.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Works with carriers to obtain quotes for telecom circuits and processes Sales Orders through Legal for signature and return to carrier.

• Creates Purchase Request to Finance for ordered services and updates documentation with PO; updates invoices so POs show up properly in invoices.

• Subject matter expert who encourages a streamlined workflow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client/carrier interactions, late payment and missing invoice analysis, process exceptions and controls

• Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs

• Keeps management updated of potential ordering, PR/PO, or invoice processing issues Responsible for proactively reaching out to carriers and internal organizations to resolve issues.

• Manages POs fund amounts so that POs can be refunded or reissued on a timely manner according to standard business procedures.

• Assists with client or vendor escalations

• Identifies any IT related issues and communicate them effectively via logging an ITSM ticket

• Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management

• Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures

• Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only)

• Validates that all invoices are received when expected and escalates and resolves late/missing invoices to the carrier. This function may also result in reporting accrued items to the client

• Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment/cash application errors

• Interfaces with client’s telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client’s invoices in accordance with exception management and client’s business rules

KNOWLEDGE, SKILLS & ABILITIES

• Solid understanding of client cost accounting methodologies

• Solid understanding of telecommunication services

• Ability to understand and create business process flows; ability to interact with other departments for process alignment.

• Expertise around understanding budgets and aligning PR/PO to match budgets.

• Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management

• Excellent written communication abilities

• Clear and concise verbal communication ability

• Goal oriented while exhibiting persistence in follow up, escalation, and resolution

• Exceptional attention to detail and takes pride in delivering demonstrated results

• Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables

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