TikTok Shop - Transportation Manager - Los Angeles

TikTok Shop Supply Chain & Logistics team is seeking experienced talents. The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies. We are seeking an operations and strategic-focused Transportation Manager to lead regional last-mile carrier operations and drive the development of an optimized delivery network. The ideal candidate will have experience managing third-party delivery partners, scaling regional logistics operations, and building transportation strategies that support growth, cost efficiency, and high service performance across the last-mile delivery network.



Responsibilities:

- Coordinate with last mile carriers to implement best practices and innovative solutions for transportation challenges.

- Monitor and analyze carrier performance metrics to ensure each carrier meets and exceeds performance requirements.

- Collaborate with the procurement team with carrier service agreements with a focus on KPI terms, SOP design, operation related terms to ensure the carrier understands and will follow the company's longer term goal.

- Implementation of KPIs terms with carrier when there is a performance breach

- Collaboration with Settlement team to ensure the payment accuracy

- Partner with customer service, dispatch, and warehouse teams to resolve delivery issues and improve last-mile reliability.

- Lead the assessment and onboarding of new carriers and revisting existing ones to ensure they meet the company’s standards and requirements. Identify, onboard, and manage relationships with third-party delivery service providers and regional carriers.

- Work closely with the product team to align transportation solutions with business objectives and customer needs.

- Design and implement scalable transportation network strategies that support geographic expansion, cost optimization, and improved delivery times.

- Work closely with the procurement team on strategy to ensure carriers partnered with the company are competitive and does fit the company needs.