Manager, Enterprise Infrastructure Products

The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state.

The Manager, Enterprise Infrastructure Products, is responsible for evolving the infrastructure platforms and corporate products and applications through both long-term and short-term planning and through implementing changes in support of the technology roadmap and the technical infrastructure. Provides technology vision for internal NYISO products, coordinates internal product feature definitions and owns the implementation of annual business plan commitments. Manage overall product portfolio budget and vendor relationships.

The Manager, Enterprise Infrastructure Products, leads the annual NYISO project prioritization process and is responsible for the tools, reporting and logistics that support it.

Must be a self-motivated professional who displays effective leadership in a team-based environment. Have considerable experience working in a dynamic changing environment, with a proven commitment to providing value-based customer service and the ability to anticipate and address stakeholder needs.  Display a clear understanding of internal and external stakeholder needs.  Have considerable experience in managing multiple competing priorities, use of good judgment, problem-solving and decision-making skills and a thorough knowledge and experience with software development life cycle methodology along with extensive vendor management skills.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Lead processes for creation, enhancement, development, evolution, and improvement of internal products as identified in the product portfolio.
• Produce and own product development roadmaps. Consider regulatory requirements, the NYISO strategic plan, Information Technology strategy, internal and external stakeholder input.
• Own the development, management, and execution of the annual product portfolio plans.
• Own product documentation and supporting business cases designed to advance the products and services offered by NYISO.
• Track progress, measure adoption, identify satisfaction levels, address issues, report status and assume accountability for achievement of objectives consistent with the product strategies to provide industry leading products and services.
• Manage NYISO projects in accordance with project budgets and strategic plan.
• Coordinate changes to the plan with stakeholders through the Enterprise Change Management Process.
• Own annual project prioritization process. Organize the development, management and execution of the Product project plans. Oversee the creation of project resource and cost estimates and the development of detailed work breakdown/project plans,
• Develop and report appropriate metrics such that plan progress can be tracked by management and stakeholders, identify deviations from the plan and recommend remedial actions.
• Interface with stakeholders to clearly define product requirements for new feature delivery.
• Validate requirements are complete and accurate as defined by the customer, confirm that all applicable compliance objectives are met by the requirements, and ensure involved parties approve.
• Establish roadmap schedules for feature set delivery to be integrated with the enterprise software release schedule and project schedule. Provide project management oversight for implementation of technical infrastructure enhancements and new features within the Product Line.  Track and report progress of project portfolio activities throughout Software Development Lifecycle.
• Participate in the development and continuous improvement of the NYISO product management processes and best practices. Implement enhancements/improvements to the product management lifecycle, as required.
• Develop metrics to monitor product success and report progress as compared to defined objectives.
• Interface directly with internal customers to promote products and to communicate details regarding product plans, strategies and direction.
• Engage strategic NYISO vendors in product planning workshops to ensure integration with NYISO architecture plans, industry trends and stakeholder product demands. Manage oversight of timeliness and quality of vendor project deliverables, on-site personnel activities, delivery of support to warranty obligations and costs of services delivered.
• Ensure adequate planning, timely communication and engagement of internal stakeholders for the annual prioritization process.
• Manage and evolve the tools required for the annual project prioritization process. Focus on introducing efficiencies, where possible to enable effective resource and cost planning nee