Community Resource Navigator- Part Time

Job Description Summary:

Are you passionate about helping people access the tools they need to live healthier, more stable lives? MaineGeneral Health is seeking a detail-oriented and compassionate Community Resource Navigator to join our team. In this administrative, service-focused role, you’ll support patients and community members by helping them find and connect with trusted resources throughout Central Maine.

Job Description:

About the Role:
As a Community Resource Navigator, you’ll listen and respond to the needs of patients and community members—guiding them to helpful programs and services across the continuum of care. This position promotes the health and wellbeing of our community by connecting people with the programs of the Peter Alfond Prevention & Healthy Living Center.

What You’ll Do:

• Respond to public inquiries over the phone regarding a wide range of needs
• Research and share community-based resources and services
• Work collaboratively with a multidisciplinary team to support callers
• Document information accurately in a database while assisting callers
• Provide kind, thoughtful, and clear guidance—primarily through administrative support

What You Bring:

• Experience in an administrative, healthcare, public health, community outreach, or social service setting (preferred)
• Education or training in public health, human services, social work, community health, or a related field is a plus
• Ability to handle a variety of conversations—including those that may be emotional or complex—with empathy, patience, and professionalism
• Strong organizational skills with the ability to manage multiple tasks, calls, and follow-ups
• Knowledge of Central Maine’s community resources and programs
• Comfort using Microsoft Word, Excel, Outlook, and learning new systems
• A supportive, nonjudgmental approach and a strong attention to detail

Why Join Us?
At MaineGeneral Health, we believe in improving lives by improving access. As a Community Resource Navigator, you’ll play a key role in helping others find the support they need—all while being part of a mission-driven, community-focused team.

Scheduled Weekly Hours:

24

Work Shift:

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality dental, vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business an