Senior Engagement Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for a Senior Engagement Manager to join our Customer Success team. The Customer Success team is responsible for all elements of customer success, including digital transformation strategy, adoption best practices, implementation services, education and support. The Engagement Management team fulfills the role of trusted advisor to sales and customers, with a deep understanding of end-to-end professional services, training, and deployment of the Docusign platform. They have the ability to understand a customer’s needs, convey steps that customers can take to be successful, recommend best practices in deploying software, and align the right services to promote successful customer outcomes. The Senior Engagement Manager partners closely with the field sales team and supports their deals through the alignment and selling of services. Engagement Managers are the conduit between Sales and Professional Services, ensuring the downstream teams are prepared to support the services that are sold during the sales cycle.

 

This position is an individual contributor reporting to Director, Engagement Management.

 

Responsibility

• Drive success of the company’s goals and objectives through achieving individual sales quotas

• Lead by example on the Engagement Management team exemplifying activities such as driving services sales best practices, partnering with EMs on how to approach deals and positioning, and able to independently run Enterprise sales cycles with a long term strategic approach

• Develop strong relationships with Field Sales, Customers, Professional Services, Customer Success, and Operations to ensure alignment and increase the likelihood of customer success and satisfaction

• Align to the sales team’s account and deal strategies, engage in the selling cycle, and pitch the appropriate services to support customer outcomes

• Scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work

• Understand the various services and training offerings and what outcomes are achieved when each type of service are leveraged by customers

• Communicate technical concepts in business or technical terms

• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise

• Anticipate problems and recommend innovative solutions

• Achieve customer satisfaction through the sale of sound consulting projects

• Have the ability to hit quotas each quarter, as this is a quota-carrying Services Sales role

• Travel 10-20%

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of experience in an enterprise level software consulting or services sales
• Bachelor’s Degree
• Experience in consulting as a consultant

Preferred

• Proven track record for attaining and exceeding annual quota
• Ability to collaborate with sales to build and execute complex account strategies and sales plays
• Ability to scope and estimate projects and drive contracts and deals to closure
• Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach
• Knowledge of SaaS and Cloud-based enterprise software offerings
• Ability to lead initiatives and support the growth of other Engagement Manag