Pool & In Villa Dining Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the role:

The Pool & In-Villa Dining  Assistant Manager is responsible for the daily oversight, leadership, and operational excellence of the resort’s pool and in-villa dining departments. This role ensures that all guest experiences within these areas reflect the highest luxury service standards. The Assistant Manager provides hands-on supervision, drives team performance, maintains facility and equipment readiness, and upholds all safety, financial, and service protocols. 

What you will do:

 

Pool Operations 

• Train, supervise, schedule, and discipline pool staff to ensure smooth daily operations. 

• Maintain an attentive, welcoming presence, greeting guests and supporting all service needs. 

• Ensure all pool staff consistently execute proper luxury service techniques. 

• Anticipate and manage daily pool-related materials, supplies, and equipment. 

• Oversee cleanliness and condition of pool facilities, furniture, restrooms, and equipment, reporting maintenance needs. 

• Monitor pool safety for both guests and team members. 

• Process and document pool walk‑outs according to property standards. 

• Participate in pool-related inventories. 

In‑Villa Dining (IVD) Operations 

• Train, supervise, schedule, and discipline IVD staff to ensure seamless in‑villa dining service. 

• Ensure consistent execution of tray setup, delivery etiquette, order accuracy, and departure procedures. 

• Manage all IVD equipment, supplies, and stocking needs. 

• Monitor condition of IVD service tools, equipment, and delivery vehicles; recommend repairs or replacements. 

• Support IVD inventory processes. 

• Maintain clear communication across IVD, Culinary, Guest Services, and Management teams. 

Shared Responsibilities 

• Maintain full knowledge of all food & beverage offerings, including ingredients and preparation methods. 

• Help prepare staff schedules that balance guest service demand, labor costs, and overtime control. 

• Prepare daily and weekly payroll for the pool and IVD teams. 

• Complete all required paperwork related to revenue, labor, incidents, and operations. 

• Manage financial tasks including bank float management and accurate