Deliverability Specialist

Sinch Email is looking for a Deliverability Specialist to join our growing team. This role is crucial to ensuring our customers are happy and have the best delivery possible on our email platforms! As a member of this team, you will be responsible for auditing and resolving reputation issues along with being an advocate for email practices to teammates and customers. What else does a Deliverability Specialist do?

Responsibilities

• Measure and improve the reputation of our sending infrastructure to ensure delivery rates are always within an acceptable range
• Investigate, diagnose, and remediate delivery and deliverability issues by collaborating with customers, internal teams, mailbox providers, and anti-spam vendors
• Analyze Delivery Status Notification (DSN) messages to optimize our bounce classification system
• Assist Deliverability Engineers in reviewing and managing our IP inventory
• Leverage the data from billions of SMTP connections to identify connection and throughput limits and propose modifications
• Collaborate with our Deliverability Services teams with the onboarding and ongoing support of their clients
• Participate in the email community and represent Sinch Email at industry events such as M3AAWG

Requirements

• Minimum of 2 years' experience in an email deliverability related role
• Strong familiarity with end-to-end delivery (IP addresses, DNS, SMTP, authentication, etc.)
• Knowledge of ISP/domain-specific delivery policies, deliverability, best practices, and anti-spam laws like CAN-SPAM and CASL
• Proactive sense of urgency with respect to customer service and communication
• Proficiency with data analytics tools, including using the data to analyze, report, and make delivery related decisions
• You are proactive and self-motivated to identify and solve problems; you are comfortable with a high degree of responsibility and autonomy
• Ability to work with a physically distributed team and work a flexible schedule to cover shifts
• Exceptional verbal and written communications skills
• Committed to learning and expanding professional and technical knowledge

Benefits

• STAY HEALTHY: We offer 100% employer-paid comprehensive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy 5+ weeks of paid time off. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support through Maven.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• TREAT YOURSELF: Our comprehensive anniversary program offers a personalized experience in recognition of milestones achieved.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

We embrace diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

The annual starting salary for this position is between $62,400 - 81,900. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado.