Education Technology Coordinator

The Educational Technology Coordinator is part of the Statewide Educational Technology Team that supports faculty, staff, and students in the use of the Learning Management System (LMS) and other educational technology tools across all learning modalities. The position collaborates with campus and IvyOnline leadership to oversee campus or unit-level support and training and faculty professional development in the use of the LMS and educational technology. This includes support for all courses, self-paced learning modules, multimedia/interactive learning elements, accessibility standards, and other resources or tools. The focus of this position is balanced between the technical functions of educational technology and advancing pedagogically sound best practices.

Major Responsibilities

• Provides leadership and supervision for Educational Technology staff for the assigned campus or unit

• Supports faculty with the identification, implementation, and use of educational technology tools, pedagogy, and resources across all modalities.

• Supports faculty and staff in meeting required accessibility standards and student accommodations inside the Learning Management System (LMS).

• Provides leadership around, and advocates for, the use of educational technology at the assigned campus or unit to promote student success and enhance teaching and learning across all modalities.

• Collaborates with campus and IvyOnline leadership and staff/faculty, and other members of the Educational Technology team to plan and deliver educational technology professional development and/or training across all modalities.

• Supports the assigned campus or unit with student orientation and faculty onboarding related to the Learning Management System (LMS) and educational technology, as needed.

• Collaborates with academic leadership and other departments to support classroom educational technology tools and design.

• Provides helpdesk support for the Learning Management System (LMS) and related integrations and educational technology tools for students, faculty and staff.

• Contributes to the development and maintenance of the knowledge base for educational technology tools at the College.

• Provides academic course quality assurance by conducting course audits and quality reviews at the direction of campus and/or IvyOnline leadership, as needed.

• Facilitates required faculty training course(s) in the use of the Learning Management System (LMS), required online faculty certification, and other professional development courses in distance education modalities. Other duties logically associated with this position may be assigned.

All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Pay Range: $48,000 - $52,00 per year

Benefits Offered:

• No waiting period to enroll in benefits.

• Employer contribution to retirement plan.

• Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more!

• Paid time off: vacation, sick, volunteer, bereavement.

• Paid holidays: 9 days plus winter break between December 25th and January 1st.

• Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents.

• Full time employees qualify for tuition assistance for higher education opportunities.

• Professional Development opportunities.

Skills & Knowledge

• Knowledge of various digital learning platforms such as learning management systems (Canvas, Blackboard, Brightspace, etc.), publisher platforms (Pearson’s MyLabs\Mastering, McGraw-Hill Connect, Cengage MindTap, etc.), and other platforms required.

• Knowledge of communication platforms such as email, instant messaging (Microsoft Teams, Slack), and synchronous webcast meeting tools (Zoom, Microsoft Teams, GoTo Meeting) is required.

• Knowledge of customer service and/or helpdesk support best practices and ability to deliver customer service with a calm and reassuring presence is preferred.

• Knowledge of effective teaching practices/pedagogy and best practices in teaching and learning and/or training is preferred.

• Possesses effective oral and written communication skills necessary to deliver technical information to a nontechnical audience.

• Ability to work independently as well as collaboratively and can organize and prioriti