Commercial Electronic Banking Administrator - Northrim Building

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

Employee Benefits:

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Are you a tech-savvy problem solver who loves helping businesses succeed in the digital banking world? Do you enjoy working with cutting-edge treasury tools, solving complex challenges, and guiding customers through powerful financial solutions? If so, we want to meet you!

We’re looking for a Commercial Electronic Banking Administrator who thrives in a fast-paced environment and enjoys collaborating with customers, internal teams, and technology partners to deliver exceptional digital banking experiences.

🚀 What You’ll Do

In this role, you’ll be a key driver behind our commercial digital banking services, ensuring customers successfully adopt and use our electronic treasury solutions.

Your day might include:

🔹 Supporting & Empowering Customers

• Serve as a primary liaison between commercial customers and internal operations, treasury, and technology teams.

• Provide high-level technical support and onboarding assistance for electronic banking and treasury solutions.

• Guide customers through complex implementations and help them maximize the value of our digital tools.

🔹 Implementing Powerful Treasury Solutions

• Design and manage detailed implementation plans for services such as:

  • ACH Origination

  • Wire Transfers

  • Remote Deposit Capture (RDC)

  • Positive Pay & Account Reconciliation

  • Integrated Payables

  • Commercial Purchase Cards

  • Merchant Services & Expense Management

🔹 Driving Operational Excellence

• Coordinate daily workflows and ensure critical deadlines are met.

• Analyze technical reports and recommend process improvements.

• Assist with new product rollouts, upgrades, and testing for business and treasury digital services.

🔹 Protecting Customers & the Bank

• Help review fraud, dispute, and error claims related to electronic services.

• Identify fraud indicators and support risk prevention efforts.

🔹 Creating Better Tools & Training

• Develop onboarding checklists, troubleshooting guides, and training resources.

• Provide coaching and support to internal teams on digital banking solutions.

🎯 What You Bring

Education

• High School Diploma or equivalent.

Experience

• 5+ years in financial services, including 3+ years in Electronic Banking, Treasury Management, or Card Services.

• Military education or experience may substitute for education or work experience.

Bonus Points

⭐ Accredited Automated Clearing House Professional (AAP) certification preferred.

🧠 Skills That Make You Successful

✔ Deep knowledge of banking products and treasury services
✔ Strong analytical and problem-solving skills
✔ Ability to manage multiple complex projects simultaneously
✔ Excellent communication skills (written, verbal, and customer-facing)
✔ A passion for delivering exceptional customer experiences
✔ High attention to detail in a fast-paced environment

You’re someone who:

• Takes ownership of challenges and sees them through to resolution.

• Can translate complex technical information into clear guidance.

• Enjoys helping businesses succeed with innovative financial tools.

💼 Work Environment

• Professional office setting

• Moderate noise level

• Collaborative team culture focused on service, innovation, and customer success

🌟 Why You’ll Love This Role

This position is perfect for someone who enjoys being at the