Director, Solutions Architecture

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

The Solutions Architecture Director manages an organization of Solutions Architects aligned to a sales channel and/or region. Solutions Architects are an integral part of customer-facing account teams, providing technical leadership and support throughout the sales process and customer lifecycle.

Job Scope/Supervision:

The Solutions Architecture Director interacts with corresponding leadership in Sales, Order Assurance, Service Delivery, Service Assurance, Product Management, Marketing, and Engineering. The position reports to the Vice President of Solutions Architecture.

Duties and Responsibilities:

• Leading a geographically dispersed team across multiple markets
• Recruiting, training, and retaining Solutions Architects
• Resource planning and workload balancing across teams and individuals
• Setting goals and objectives for direct reports
• Assessing team and individual performance and providing coaching/mentoring
• Identifying and implementing process improvements

Required Experience/Qualifications:

• Minimum of 7 years of professional experience in Telecommunications and/or IT
• Minimum of 5 years of experience in Sales / Sales Engineering / Solutions Architecture
• Prior management experience
• Technical understanding of data networking architectures, standards, protocols, and equipment
• Technical understanding of network security
• Excellent written and verbal communications skills

Desirable Experience/Qualifications:

• Bachelor’s degree in related field
• Industry certifications, e.g. CCIE, CCNA, MCP, MCSE, etc.
• Understanding of modern hybrid IT architectures, private/public cloud computing and storage, server and network function virtualization, SDN, IaaS, PaaS, and SaaS

Hours/Travel/Shift:

• 40+ hours/week salaried + commissions.
• Travel ~10% (customer sites and event locations).

Core Competencies

• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Effective Presentations: Knowledge of effective presentation tools and techniques; ability to present information to groups with the appropriate degree of formality.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.
• Staff and Career Development: Knowledge of available internal and external learning resources and ability to address learning, training, and career development needs of individuals, teams or organization.
• Team Management: Knowledge of effective team building techniques; ability to form and manage effective teams.
• Technical Sales Support: Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers; ability to produce positive results in sales-client interventions.
• Sales Proposals and Presentations: Knowledge of sales processes, tools, and techniques; ability to prepare and present formal recommendations for how the organization can meet the customer's needs.