NA Regional Head of Business Transformation and Architecture

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

Join Our Team

CS&D is a newly created board area focused on establishing greater connectivity and intimacy in SAP customer interaction through a range of distinctive and innovative services addressing specific customer needs. The CS&D Global Customer Engagement & Services team drives successful delivery and implementation in support of Customer Lifetime Value (CLTV), elevating Adopt and Consume to its full potential within all regions and fostering a successful customer engagement and experience for all relevant customer scenarios.

 

As the Global Customer Engagement & Services (GCE&S) organization under the Customer Services & Delivery (CS&D) Board Area, we help customers to innovate fast and realize the business benefits from their SAP investments.

 

The CS&D GCE&S organization is comprised of ~ 2,000 employees organised regionally, with a P&L into Services of €4 BN that delivers a simple to consume adoption and consumption portfolio, driving cloud success and customer outcomes.

 

 

What you will do

 

As the NA Head for Business Transformation and Architecture, you are responsible to realize the “Business Transformation & Architecture” mission by overseeing two strategic units and pursuing synergies and a seamless customer experience within the CS&D region.

 

EA: The EA team, reporting into you, consists of regional Enterprise Architects, who can be assigned to any RISE customer account across the region to unlock the value of SAP’s solutions and enable rapid innovation adoption, thanks to your team’s expert architecture guidance.

 

BTS: Business Transformation Services unit that combines experienced business and enterprise architects as well as process consultants to identify and bring to life real customer business model transformations. Those engagements are underpinned by deep industry and business process expertise and accomplished in tight collaboration with our customers and partners. The BTS Teams have the objective to support the MUs to maximize the benefits of all Customer Value Journeys in the region.