Restaurant FOH Shift Manager, Emeril's (Harrah's Casino)

JOIN A TEAM THAT GOES ALL-IN ON YOU

Harrah's New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Harrah's New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

• FREE Downtown Team Member Parking
• Discounted Monthly Bus Passes
• Free Team Member Assistance Program
• Team Member Discounted Hotel Room Rates
• Discount Program within Caesars Partner Network
• Fun and Free Team Member Events
• Tuition & Student Loan Debt Repayment Assistance
• First Time Homebuyer Program
• Child Care Assistance Program
• 401k Matching

Caesars Entertainment is Blazing the Trail for our team members with an all-new benefits program. Full-time team members are able to choose from five different medical coverage levels and four different carriers. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment. Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.

JOB SUMMARY: The Restaurant FOH Shift Manager creates the extraordinary for our guests and team members with direct oversight of the restaurant operation.

• Responsible for the service operations of the Restaurant
• Able to build a team that creates a memorable fine dining experience for each guest every time
• Ensuring consistent, high quality service standards are maintained in areas of responsibility.
• Implementing training programs that ensure high quality service
• Providing adequate training and tools for employees
• Ensuring all areas are kept clean and in proper condition
• Scheduling of employees to ensure the highest possible level of service
• Supervising the front of the house employees in respective food outlets
• Maintaining proper employee/employer relations
• Reports department activity regularly. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

QUALIFICATIONS

• High school diploma or GED required.
• Ability to work independently
• Ability to respond calmly and make rational decisions when required
• Good oral and written communication skills
• 1 - 2 years food and beverage supervisory experience
• Excellent interpersonal, customer service, leadership, communication, team building and problem solving skills.
• Demonstrated ability in maintaining consistent, high quality guest service skills.
• Good understanding of how his/her job responsibilities relate to other areas of operation.
• Willingness to work any shift, any day, when necessary.

PHYSICAL, MENTAL AND EVIRONMENTAL DEMANDS:

• Physical mobile with reasonable accommodations.
• Lift and carry upwards of 50 lbs
• Bend, jump, twist, crouch, grip and carry heavy loads
• Run on level surfaces, as well as up and down stairs
• Respond to visual and aural cues
• Operate in mentally and physically stressful situations.

It is an incredible time to join the Caesars Team! Join Harrah’s New Orleans as we undergo two transformations of a lifetime—Caesars New Orleans and the Caesars Superdome. Join a #1 Team that is a Top Place to Work at one of the most exciting times in Gaming in North America.

Harrah’s New Orleans Casino & Hotel will soon open the opulent and indulgent luxury of Caesars with a $325 million dollar expansion to transform our award-winning property into Caesars New Orleans. The property expansion plan will add a new, 340-room hotel tower by 2024 along with other expanded amenities at the site, including--

• A full exterior and interior redevelopment & redesign
• A new 340-room hotel tower with views of the Mississippi River, French Quarter and Downtown New Orleans
• New culinary and hospitality offerings
• Improved, expanded and elevated gaming areas
• Additional