Senior Product Manager - CLM IAM Platform

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Senior Product Manager, CLM & IAM B2B Platform is responsible for driving the strategy, roadmap, and delivery of core capabilities within the Docusign CLM and Intelligent Agreement Management (IAM) platform, with a specific focus on enterprise experiences. You will own key platform elements including scalability, monetization levers, folder and content security, and data management that enable customers to optimize their agreement workflows. By partnering closely with engineering, design, GTM, and cross-functional stakeholders, you will define customer problems, prioritize solutions, and deliver high-quality features, while also developing the vision, design, and delivery of the systems necessary to support Docusign's core text management functionalities for agreement preparation in collaboration with product, sales, and engineering teams.

 

This position is an individual contributor role reporting to the Director, Product Management, Docusign CLM & IAM B2B Pre-execution.

 

Responsibility

• Define and own the product vision and multi-quarter roadmap for CLM & IAM B2B platform capabilities, ensuring alignment with Docusign's broader platform strategy

• Translate stakeholder needs into clear problem statements and prioritized backlog items

• Lead requirements for scalability features like high-volume document processing and large enterprise folder structures

• Partner with engineering to define SLAs, capacity planning, and performance targets

• Own requirements related to service charges and billing-relevant platform capabilities, collaborating with finance and pricing teams to ensure alignment with commercial models

• Evolve folder and content security capabilities, including permissions models and access controls, ensuring alignment with compliance and legal standards

• Own requirements for data management, including metadata models, retention policies, and lifecycle rules to support reporting and future AI-driven capabilities

• Define requirements for managing user access, provisioning, and entitlements within the platform, ensuring secure and efficient user lifecycle management

• Write clear product requirements and user stories, manage the product backlog, and facilitate requirements definition with design and engineering partners

• Drive launch readiness across marketing, sales, and support

• Act as a subject matter expert, represent customer perspectives in prioritization discussions, and validate product direction with internal and external stakeholders

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of product management experience, including ownership of complex SaaS or platform products

• Experience working on B2B products serving mid-market or enterprise customers

• Experience delivering product capabilities related to at least one of the following: scalability/performance, pricing and billing, security/permissions, or data management

• Experience translating customer and business needs into clear product requirements

• Experience partnering with engineering teams on technically complex features

Preferred

• Experience with contract lifecycle management, workflow platforms, or enterprise productivity tools

• Prior responsibility for platform-level features like entitlements, usage metering, or multi-tenant scalability