SENIOR MANAGEMENT ANALYST I - SES - 65000479

Requisition No: 874983 

Agency: Elder Affairs

Working Title: SENIOR MANAGEMENT ANALYST I - SES - 65000479

 Pay Plan: SES

Position Number: 65000479 

Salary:  $3,546.80-$4,005.41 MONTHLY 

Posting Closing Date: 05/10/2026 

Total Compensation Estimator Tool

DEPARTMENT OF ELDER AFFAIRS

LONG-TERM CARE OMBUDSMAN PROGRAM

 

*****OPEN COMPETITIVE*****

 

 

POSITION OVERVIEW AND RESPONSIBILITIES:

This is a self-directed management and consultative position.  The district ombudsman manager is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law.  The district ombudsman manager serves under the direction of the Regional Ombudsman Manager, or designee.

 

PAY:

Salary will be commensurate with experience and qualifications, ranging from $42,561.60 to $48,064.92, annually.

 

DUTIES AND RESPONSIBILITIES:

• Manages operational activities and processes to meet specific, measurable objectives and ensure compliance with statewide and operational goals, objectives, law, and policies and procedures.
• Trains ombudsmen to fulfill all program certification and continuing education requirements.
• Participates in the development and implementation of volunteer recruitment and retention initiatives in collaboration with the district membership workgroup.
• Provides consultation and assistance to volunteers and staff in the operation and execution of federal and state mandated responsibilities.  Resolves programmatic, administrative and operational issues in consultation with program supervisors.
• Investigates and resolves long-term care facility residents' complaints; identifies significant individual and systemic problems affecting residents by bringing them to the attention of providers, appropriate public agencies; monitors and comments on the development and implementation of federal, state, and local long-term care laws and policies; obtain access to long-term care facilities and to residents’ record to investigate and resolve complaints; and protects the confidentiality of residents’ records, complainants’ identities, and ombudsman files.
• Serves on interdisciplinary staff teams as directed with the Agency for Health Care Administration, the Department of Children and Families, and other entities to develop and resolve issues or barriers to quality provision of services; carries out the implementation of solutions within the program and the community.
• Manages the Ombudsman program web-based documentation system and completes documentation for submission to the National Ombudsman Reporting System. As manager of the ombudsman records, review and approve ombudsmen documentation.
• Manages the district office including consultations to long-term care facility staff and private individuals, information and referral, and financial tracking.
• Supervises staff and volunteers to ensure compliance with federal, state and program mandates.
• Performs other duties as assigned.

• Travel is required

 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to interpret and apply federal, state, and local laws, regulations, and policies;
• Background in advocacy, problem-solving, consumer education, long-term care, and/or community organizing;
• Ability to work well with individuals and groups, to express ideas and information orally and in writing, to plan and implement programs and activities with minimum supervision and to make decisions with independent judgment;
• Knowledge of regulatory functions and their effects on residents in long-term care facilities and proficiency in Microsoft Office Suite and Windows 2000.

 

REQUIREMENTS:

• Four (4) years of professional experience in the field of business/management analysis/ community and social services, or a related field; or
• A bachelor’s degree from an accredited college or university with a major in the field of business administration or community and soci