Venue Technology Manager

LEGENDS

Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends divisions include Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Attractions offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

THE ROLE

Reporting to the Director of Venue Technology, the Venue Technology Manager is primarily responsible for managing technology needs of event-based venues, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensure availability, stability and security of business systems and IT infrastructure platforms.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations
• Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff
• Manage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.
• Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
• Work with broader technology team to estimate, design, implement and manage venue technology solutions in support of the business
• Manage the evaluation, recommendation, and implementation of third-party technology products and services to accomplish the goals of the organization, which includes providing quality service for guests and maximizing profitability
• Increase the productivity and effectiveness of venue technology operations through the definition of standards, best practices and promoting reuse of recommended enterprise technologies
• Establish and maintain IT Service Management processes and procedures that can be effectively scaled
• Ongoing management of IT Finance processes such as budgeting, reporting and invoice approval
• Understanding of all areas of the Information Technology Architecture and participate in their development
• Responsible for Project Management and oversight of all venue technology projects. Lead project teams to manage delivery schedules and realization of project benefits
• Define and communicate end user architecture strategies, principles, standards, policies and procedures
• Analyze current application portfolio, install technology and infrastructure to detect deficiencies and recommend solutions
• Act as the business relationship manager between East Region properties and the Legends IT department
• Act as escalation point for venue technology teams and operators across East Region properties
• Manage client relationships and expectations for venue technology solutions across East Region properties
• Gain an in-depth understanding of the organizational needs to provide guidance on strategic and technical direction
• Perform additional related duties, tasks and responsibilities as required

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• 8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
• Technical knowledge of IT systems
• Experience with Windows 10 and Microsoft Office 365 suite of products