Medical Assistant, Primary Care Prompt Care

Site: Wentworth-Douglass Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

This position will primary be supporting Wentworth Health Partners Prompt Care- Prompt Care offers same day care for patients who have a primary care physician in the Wentworth Health Partners network. Prompt Care is staffed by board certified Wentworth Health Partners providers. Minor illnesses and injuries are treated and appointments are required for same day care.

We are seeking a full-time (40 hours/week) Medical Assistant supports a fast-paced prompt care practice providing same-day primary care services to established patients. The role requires schedule flexibility to accommodate extended hours, including shifts between :
- Monday through Thursday from 7:30am–7:00pm
- Fridays from 8:00am–5:00pm
- Rotating Saturdays (one to two per month) from 7:30am–2:00pm
- Coverage for 6 of 10 company holidays

The ideal candidate will thrive in a dynamic environment, efficiently rooming patients, supporting rapid patient flow, and assisting providers with timely communication and test processing. Working within a small, collaborative, and tight-knit team, the Medical Assistant must demonstrate adaptability and strong customer service skills to succeed in the role.

 

Job Summary

Summary

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions
-Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training.
-Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record.
-Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education.
-Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
-Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated.
-Maintains inventory of immunizations and check expiration dates.
-Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider.
-Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

 

Qualifications

Education
High School Diploma or Equivalent required

Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS Certification] preferred Certified Medical Assistant [National Certification] - Data Conversion preferred