Academic Success Manager

Academic Success Manager 

Are you a passionate about Customer Success? 

Do you enjoy being part of team that collaborates to deliver cutting-edge health education solutions? 

About our Team 

In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team are focused on faculty and student engagement including their success and satisfaction in adapting Elsevier solutions. 

About the Role 

As Academic Success Manager, you will become the trusted advisor for the customer while protecting the revenue base. You will reveal up new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions. 

RESPONSIBILITIES  

• Developing faculty networks and identify key stakeholders through campus visits, online interactions and social media engagement. 

• Engaging in discussions with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes. 

• Demonstrating GME solutions effectively and aligning them with institutional goals to showcase their value. 

• Generating opportunities for institutional e-products and collaborate with the sales team to convert them. 

• Creating a targeted territory plan for strategic demand generation and support e-product trials through onboarding and ongoing training. 

• Enhancing client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration. 

• Facilitating training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio. 

• Managing onboarding of Education eProduct solutions for key faculty, students, and librarians. 

• Tracking account-specific metrics and adjust success plans as needed. 

• Monitoring usage dashboards against objectives and develop action plans as necessary. 

• Conducting academic business reviews with assigned customers and lead face-to-face trainings and webinars to ensure healthy usage and renewal revenue. 

• Capturing customer feedback and share insights with relevant teams using established processes. 

REQUIREMENTS 

• Have proven ability to work collaboratively in a remote team-oriented environment. 

• Display excellent communication skills with strong presentation capabilities, including experience with remote presentations and proficiency in online presentation tools. 

• Experience in a customer-facing role within academic/education, content, or software organizations. 

• Able to build rapport and credibility with a diverse range of stakeholders. 

• Have exceptional knowledge of medical school and health profession curricula and programs, with a strong understanding of trends in 21st-century education in the era of digital transformation. 

• Have demonstrated understanding of educational institution structures and decision-making processes. 

• Able and willing to travel as needed (maximum 50%).