Information Governance Manager

OVERVIEW

The Information Governance Manager helps to develop and implement the Firm's information governance strategy, policies, and best practices. The role collaborates with stakeholders across the Firm to enhance information management processes, ensuring the appropriate classification, access, protection, retention, and disposition of Firm and client information. The Information Governance Manager also evaluates compliance with legal, regulatory, ethical, contractual, and operational requirements, recommending improvements to strengthen governance, reduce risk, and maximize the value of the Firm's information assets.

RESPONSIBILITIES

• Partners with the Associate Director of Records & Information Governance to develop, implement and manage the Firm's information governance strategy and program, including day-to-day execution, issue triage, prioritization, and the application of leading practices and methodologies to support the effective management of firm and client information;
• Advises on operational and compliance responsibilities related to the lifecycle management of client and administrative records;
• Collaborates with Firm administration, practice groups, and technology teams to identify information governance requirements and support the design and implementation of solutions that improve compliance, efficiency, and information lifecycle management;
• Leads changes management, training and communication initiatives that promote adoption of information governance policies, processes and technologies;
• Serves as a champion for effective use of iManage and related information management technologies, partnering with application owners to promote adoption, enhance governance capabilities, and support continuous improvement initiatives;
• Provides guidance and consultative support to lawyers and administration professionals on information governance practices and information management solutions;
• Partners with responsible departments to promote the effectiveness of information governance controls, including access restrictions, ethical walls, retention enforcement, and disposition workflows, ensuring alignment with Firm policies and risk management;
• Identifies and assesses information governance risks, including access control failures, misconfigurations, and process breakdowns, in coordination with IT, OGC, and other stakeholders;
• Recommends and promotes information governance requirements, processes, and best practices that enhance the effectiveness of iManage and related information technology technologies;
• Advises stakeholders on relevant information governance requirements to comply with confidential information, ethical screens, and information access controls;
• Partners with the Office of General Counsel and other stakeholders to support requirements associated with legal holds, investigations, and regulatory matters;
• Tracks key performance indicators and prepare executive-level reporting for the Associate Director and firm leadership to assess the effectiveness of the Firm’s information governance program and identify opportunities for continuous improvement; and
• Performs other duties, as assigned.

QUALIFICATIONS

• Bachelor’s degree in Information Management, Library Science, or related field;
• Advanced degree or professional certifications (e.g., IGP, CIP, CRM, CIPP) are highly desirable;
• A minimum of 8 years records management, information governance, compliance, security or related experience, including at least 2 – 3 years of supervisory or lead experience. Alternatively, a combination of education and experience that demonstrates equivalent expertise;
• A minimum of 3 years of hands-on experience delivering process, operational, technical improvements to address process gaps, mitigate risks, and eliminate inefficiencies with how information is acquired, used, stored, retained and disposed;
• Hands-on experience with electronic records management systems (e.g., IRM) and document management platforms (e.g., iManage); or demonstrated ability to quickly learn and administer comparable technologies;
• Background in professional services or legal environments strongly preferred, with experience navigating complex information governance, compliance, and client requirements;
• Proficient in technical writing and creation of policies, standards, procedures and guidelines;
• Strong understanding of records management principles, operations, policies and compliance requirements, with the ability to adapt them to evolving technologies and practices;
• Demonstrated ability to analyze complex situations, anticipate challenges, evaluate solutions and implement innovative, practical approaches;
• Comfort with leveraging technology platforms to manage records, analyze data and