Part-Time Instructional Support Specialist

JOB TITLE:  PART-TIME INSTRUCTIONAL SUPPORT SPECIALIST                                      DEPARTMENT:  OTC ONLINE

Rate of Pay:  $18.00 PER HOUR                                                                                  FLSA:  NON-EXEMPT

 

IMMEDIATE SUPERVISOR:  Director of Instructional Support

SCHEDULE DETAILS:  Part-Time (not to exceed 19.5 hours weekly)

 

Position Summary

This position provides frontline support to faculty, students, and other visitors, both in-person and virtually, ensuring the effective use of educational technologies, including the college’s learning management system and related tools. The role involves managing walk-in reception, answering phones, and handling service requests through the department's online email queue.

 

Essential Job Duties

• Provide frontline departmental coverage and both physical and virtual instructional support to faculty, students, and other visitors.
• Provide support to users with the college’s learning management system, related technologies, publisher integrations, and online proctoring, while tracking relevant data as needed.
• Manage walk-in reception, answer phones, and complete service requests through the department's online queue.
• Support and direct departmental guests and inquiries as appropriate, providing additional support after hours, on weekends, and during peak times as needed.
• Facilitate instructor or student training and other programming as directed. Assist with content development as assigned.
• Make presentations or provide training at OTC locations, other venues, and virtually as requested. Travel occasionally and perform duties outside of normal business hours as needed.
• Handle special projects as assigned.
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe, professional manner with minimal supervision.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
• Perform other duties as assigned, including attending departmental or college functions, serving on committees, and attending community events.

 

Required Knowledge, Skills & Abilities

• Associate degree or actively pursuing an associate degree or higher from a regionally accredited institution of higher learning.
• Ability to identify and support the needs of learners and instructors.
• At least one year of experience working with a learning management system such as Canvas, Blackboard, or other.
• Experience with online classes and familiarity with instructional technologies.
• Ability to work independently with minimal supervision, and as part of a team.
• Strong oral and written communication skills.
• Proficiency in using information technology for professional productivity (e.g., Microsoft Office Suite).

 

Preferred Knowledge Skills & Abilities

• Bachelor’s degree in Instructional Design, Instructional Technology, Education, or related field from a regionally accredited institution of higher learning.
• Experience with online teaching and the use of a learning management system.
• Familiarity with additional educational technologies such as Teams or online proctoring tools.
• Prior experience in a higher education setting or providing faculty or student support.
• Experience delivering training programs.

 

PHYSICAL DEMANDS AND WORKING ENVIRONMENT: (The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions.  Requires extended periods of time viewing computer monitor or standing; may require adjustment of schedule to include some evening and/or weekends; may encounter occasional exposure to inclement weather during travel. 

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard. 

***OZARKS TECHNICAL COMMUNITY COLLEGE RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE INSTITUTION DESI